Motorcycle Technician Support Representative $18/hr+
- Ormond Beach, FL
- $18.00-20.00 per hour
- Permanent
- Full-time
- Compensation is $18-$20/hr. Eligible for performance based increase after a 4 month progress review.
- Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus.*
- The start date for the role is expected to be October 6, 2025. Training will be Monday to Friday day shift (exact hours TBD). Once the 9 week training period is complete, team members will be expected to transition to a new schedule, which may include weekends.
- The training class will allow for remote team members if they are not within a reasonable commuting distance to one of our 3 locations in Ormond Beach, FL; Philadelphia, PA and North Las Vegas, NV.
- This role requires mechanical knowledge of engines, especially motorcycles and their parts. Professional experience as a motorcycle mechanic is preferred, a familiarity with wrenching is required!
- Handle all ranges and levels of interaction with customers via phone, email, and live chat.
- Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
- Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders.
- Take service to the next level and help customers place orders for a complete customer experience.
- Continually learn about motorcycles, new and old, across manufacturers and riding disciplines to better keep our customers on the road.
- Work with our logistic, tech, supplier, order management teams, as well as other staff on a case by case basis to ensure that we overdeliver in every opportunity.
- Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
- Accept coaching and leave the ego at the door, understanding that everyone has more to learn about motorcycles.
- Be a clear and concise communicator, both verbally and through writing.
- Help customers all day, every day.
- Commitment to Comoto's Core Values. You can learn more about those
- Advanced overall knowledge of motorcycle engines, parts and accessories (required)
- Working knowledge of additional power sports equipment including dirtbikes, UTV, ATV, Scooters and Snowmobiles is a bonus
- Previous experience wrenching on bikes in a professional setting is strongly preferred
- Personal experience working on motorcycles is required.
- Computer skills including competent typing speed, internet navigation, and ability to learn new systems effectively.
- Past experience with customer/invoicing databases a major plus.
- Sound problem solving and analytical skills
- Established communication, interpersonal, and listening skills
- Ability to interact and work in a fast-paced, team-driven environment
- Time management skills and the ability to organize and manage multiple priorities
- Ability to work a schedule outside of standard business hours, including nights and weekends
- Experience in retail, service, or hospitality industries is a plus
- Ability to speak multiple languages is a plus
- High school diploma or equivalent required. Motorcycle Tech School graduates preferred!