Assistant Service Manager/ Service Advisor

Schlossmann Honda City

  • Milwaukee, WI
  • Permanent
  • Full-time
  • 1 month ago
Follow This Link to the Video:Our bustling Service Department seeks an Experienced ASM (Service Advisor) to join our team in exceeding customer expectations, surpassing personal and professional goals and growing in their careers. We are always busy. We have the work to fit your drive and exceed your financial goals.Benefits
  • Competitive Compensation Plans
  • Medical
  • Dental
  • Vision
  • 401K
  • Paid Training
  • Paid Vacation
  • Company Holidays
  • Saturday Lunches
  • Employee Discounts on Products and Services
ResponsibilitiesOversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Happiness scores at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising of service department.Set schedules and assigns tasks to service department employees.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain good working relationship with factory(s) and foster positive employee relations.Collaborate with upper management to make service department hiring and discipline decisions.QualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver’s licenseApply in person to Jeff Shurkoff @ Schlossmann Honda City: 3450 S. 108th St., Milwaukee, WI 53227 or Apply Online.Contact directly to Service Director Jeff Shurkoff 414-328-3500.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Schlossmann Honda City