Desktop Support Technician

NTT Data

  • Wallingford, CT
  • Permanent
  • Full-time
  • 9 days ago
Req ID: 338357NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician to join our team in Wallingford, Connecticut (US-CT), United States (US).The Desktop Support Technician will be responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters. Interprets clients' needs and clarifies if the responsibility for problem resolution falls to sales personnel, client support representatives or engineers.This position will be a Client based position.Job Level Specific Duties
  • Diagnoses and troubleshoot Level 2 problems encountered with personal computer hardware, software and peripherals.
  • Documents service orders and perform follow up of completed orders for management information reporting and customer satisfaction.
  • Coordinates user requests with external vendors per policies and procedures.
  • Handles problems that the first-tier of help desk support is unable to resolve.
  • Coordinates with technical, professional or service personnel for appropriate services, repairs or follow-up.
Essentials:
  • End user support and work on tickets
  • Coordination between onsite and offshore for user problems to help resolve issues
  • Imaging Laptops and Desktops for new users
  • Workstation moves within and across Buildings
  • Upgrade Memory, CPU, Hard disks on Physical Servers (Hardware upgrades)
  • 3rd Party vendor coordination for Application Support and Printers
  • Meeting Rooms and Conference room setups (IT related only)
  • Work on small scale projects like laptop, desktop, thin client tech refresh and upgrades.
  • Availability and Support during outages and maintenance windows
Basic Qualifications
  • 3+ years desktop/technical support experience
Additional skills
  • A+ Certification
  • Desktop Management-Desktop Administration Experience
  • White Glove/VIP support experience
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills
#INDICSAbout NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atWhenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you'd like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .

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