Patient Care Coordinator
- New Britain, CT
- Permanent
- Full-time
- Responsible for handling high volume of phone calls
- Outreach and engage patients whom are high risk, post-discharge, and/or requiring additional care management support, ensuring they have Primary Care Provider (PCP) follow up appointments scheduled and all care gaps are closed
- Collaborate with care team members and external vendors to support patient care (ie: receipt of durable medical equipment (DME) and home health services
- Request medical records from a variety of physicians and healthcare systems enabling the continuity of care for both PCPs and members of the interdisciplinary care team
- Assist nursing and social work team members with patient follow up, proving tools and resources at their direction
- Monitor stable patient populations at the direction of nursing and social work team members
- Address open care gaps with patients through collaborative relationships with patients, ensuring supporting adequate documentation is available with the patient’s medical record
- Coordinate with local community resources as needed to support both the physical and psychosocial needs of patients
- Responding to patients’ clinical inquiries based on current workflow and SOPs
- Obtain and attach patient clinical documents to a patient’s chart
- Report cases to the Department of Health (DOH)
- Ensuring all patient interaction are documented and assist patients with one call resolution
- Timely responses to tasks assigned through chart review EMR (Epic)
- Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit
- Adhere to all HIPAA guidelines and policies
- Comply with departmental goals and agent key performance indicators
- A High School Degree or GED
- 3+ years of experience in a medical office or health care setting
- Comfort with technology including the Microsoft suite of products
- Prior experience using electronic health record including data capture, data mining and reporting
- Passionate about customer service and patient satisfaction
- Ability to handle a high number of calls and case work per day
- Courteous, empathic, and professional manner
- Strong communication, interpersonal, and organizational skills
- Being receptive to feedback, willing to learn, embracing continuous improvement
- Flexible with a full-time work schedule including weekends, rotating hours and holidays.
- Call center or clinical laboratory experience a plus
- Bilingual/multilingual skills desirable
- This job may require, sometimes repetitive tasks.