Technical Inside Sales Specialist

• A LASTING CAREER – Career paths are available in sales, management, and operations throughout the country
• Professional development and training
• Team oriented company culture where it’s called work for a reason but have fun in the process
• Join a local team with company backing

• Provide customer service expertise.

• Sell, recommend products on a technical level.
• Able to meet with customers, and others internally to sell flow control and heat tracing products.
• Use sales tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:

• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers’ orders and send order acknowledgements. Review customer purchase orders for special conditions/documentation
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Promotes and maintains effective working relationships with suppliers and customers
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
• Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
• Maximizes gross margin by providing superior service, problem solving, and technical expertise.
• Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
• Other duties as assigned by Management.

• Able to operate standard office equipment, namely computer, multi-line VoIP phone system, printer/copier/scanner and other equipment as needed.
• Must be able to sit for long periods of time while viewing computer screen.
• Previous experience with Prophet21 (P21) or similar CRM/ERP systems.

• Bachelor’s Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
• 5+ years’ experience in an Customer Service/Application Engineer role with an Industrial Distributor preferred.
• Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired.

• Modern, multi-function office environment.
• Normal working hours are 7:30am to 4:30pm, Monday through Friday; Additional hours as needed.

Applied Industrial Technologies