Applications Tech Lead – Manhattan Active Omni
- Columbus, OH
- Permanent
- Full-time
- Serve as the main technical point of contact for MAO OMS support, enhancements, and project activities.
- Coordinate and guide a team of developers, analysts, and support engineers in delivering high-quality solutions on time and within scope.
- Collaborate with multi-functional teams including infrastructure, integration, QA, and business teams to ensure seamless end-to-end delivery.
- Drive compliance to SDLC, agile processes, and release management standards.
- Oversee day-to-day support activities, including monitoring system health, resolving incidents & critical issues, and managing intensified issues.
- Ensure timely root cause analysis (RCA) and implementation of permanent fixes for recurring issues.
- Maintain knowledge base and documentation for system processes, configurations, and troubleshooting steps.
- Lead the design, development, and deployment of OMS enhancements based on business requirements.
- Review and approve technical designs, ensuring alignment with architectural standards and performance expectations.
- Identify process gaps and opportunities for automation, performance improvement, and system optimization.
- Partner with business analysts to translate functional requirements into robust technical solutions.
- Plan and manage technical outputs for OMS-related projects, ensuring key timelines and results are met.
- Provide technical guidance during discovery, design, build, testing, and deployment phases.
- Coordinate with integration teams to ensure seamless data exchange between OMS, ERP, POS, eCommerce, WMS, and other enterprise systems.
- Support end-to-end testing and production cutover activities.
- Ensure compliance with security, data privacy, and operational standards.
- Manage OMS environment strategy (dev, test, stage, prod), including refreshes and configuration management.
- Oversee performance monitoring, planning for capacity, and system tuning.
- Review and approve deployment scripts, configuration changes, and release notes.
- 10+ years of experience in IT with at least 4+ years in Order Management Systems.
- Minimum 3+ years hands-on experience with MAO OMS (or Manhattan Order Management 201x with exposure to Active Omni migration).
- Solid understanding of OMS order lifecycle, payment processing, tax modules, fraud management, fulfillment flows (BOPIS, ship-from-store, ship-to-home), and returns.
- Proficiency in Java, Spring Boot, REST APIs, and microservices architecture, along with API execution and using Postman.
- Experience with integration platforms (MuleSoft, Dell Boomi, Kafka, etc.).
- Strong SQL skills (Oracle, PostgreSQL, or similar) and knowledge of database performance tuning.
- Familiarity with cloud-based deployment (GCP, AWS, or Azure) and Kubernetes/Docker containerization.
- Bachelor’s degree in Technology or related field; or combination of equivalent education and experience
- Lead with Curiosity & Humility
- Build High Performing Teams for Today & Tomorrow
- Influence & Inspire with Vision & Purpose
- Observe, Engage & Connect
- Strive to Achieve Operational Excellence
- Deliver Business Results
- Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
- 401k with company match and Associate Stock Purchase with discount
- No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
- Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
- Tuition reimbursement and scholarship opportunities for post-secondary education programs
- 40% merchandise discount and gratis that encourages you to come back to your senses!