Shipping and Customer Service Specialist
PostNet - CO120
- Pueblo West, CO
- $14.42 per hour
- Permanent
- Part-time
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Assist in handling customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
- A high school diploma or equivalent required
- Valid driver’s license required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
- Must be dependable and work hours that are scheduled
- Ability to work flexible hours
- Some supervisory skills preferred
- Notary Public certification may be required
- Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Assists customers with their product and service need in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
- Opens and closes the center, cash register, and other center systems
- Assists management in maintaining, ordering, and stocking inventory
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes
- Captures, complete tasks, and organizes Virtual Mail
- Finish and complete print and sign orders
- Show up to work at scheduled time with no call offs
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in-person
- Must perform all duties in a safe and efficient manner