Client Service Representative - Intake Coordinator

Interim HealthCare

  • Novi, MI
  • Permanent
  • Full-time
  • 1 month ago
Client Service Representative (CSR) - Intake Coordinatorin Novi, MIDiscover a client service role that makes every day rewarding. As a CSR for Interim HealthCare®, you’ll be part of a team that is improving lives through the home-based care they provide.Interim HealthCare is the nation’s first home care company and a leading employer of CSRs seeking a career with purpose. We are looking for a service-oriented professional to work as the coordinator for new and returning patients. If you’re ready for a career that allows you to make a real difference in the lives of others and reap the rewards that come with it, you are made for this! This position will work with the Director of Healthcare Services in the areas of patient intake, medical records management and front-line patient services. They are responsible for the timely and accurate entry of a variety of data for the intake of patients. The intake coordinator facilitates patient admission to home care services by coordinating with, but not limited to, interdepartmental staff, other department staff, patients, families, and company community partners. Additionally, there are times they may assist patients with coordinating future appointments, procedures or treatments if required by patient conditionsOur Client Service Representatives enjoy some excellent benefits:
  • Make a positive impact in the lives of others through the work you do
  • Online training, growth and ability to earn CEUs
  • [PTO, Holiday Pay, Medical/Dental/Vision, & 401(k) Benefits]
As a Client Service Representative, here’s a big-picture view of what you’ll do:
  • Ensuring compliance with quality and operational standards
  • Schedule staff and improve the process of client/patient scheduling for home care services
  • Document job orders, receive referrals and assist with staffing orders
  • Accurately enter all referral information into the patient's electronic health files.
  • Tracking Hospital/Physician/Nursing Home Referrals
  • Perform a wide variety of clerical support and data entry
  • Verify client insurance and assist with office functions such as marketing, payroll and collections
A few must-haves for Client Service Representatives:
  • Associate’s degree or equivalent years of training and work experience
  • Clinical background recommended; Licensed Practical Nurse, Social Worker, Medical Assistant ect.
  • Minimum of 2 years of experience in healthcare or a related industry
  • MUST have a strong background in medical terminology and understanding of basic diagnostic coding
  • Understanding of state and federal home care standards and regulations
  • Excellent oral and written communication skills with clinical and non-clinical staff
  • Strong organizational skills, attention to detail and computer software proficiency
Why Work for Interim HealthCare?Founded in 1966, Interim HealthCare is the nation’s first home care company and a leading employer of Client Service Representatives (CSRs). Operating through 300+ offices, our commitment to you is expressed through a family-oriented culture that values and appreciates home care professionals, and a passion to put patients first. Join a nationwide network of CSRs who are making a positive impact in the lives of others through the meaningful work they do.Interim HealthCare is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Interim HealthCare