Lead Airport Agent - Customer Service

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

• Provide efficient, friendly service to all of our customers
• Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers
• Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges
• Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times
• Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies
• Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
• Conduct agent observations and associate activities
• Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
• Maintains supplies and inventory control logs
• Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports
• Assist management in the completion of administrative duties and to acts as a company representative when assigned
• In this role the employee may be subject to engine fumes, vehicle emissions, dust, and engine noise
• Responsible for standing, using finger dexterity, typing, climbing, and descending stairs numerous times a day
• Check baggage and parcels weighing up to 75 lbs. which involves carrying, bending, lifting, and turning
• Meet arriving aircraft by standing to operate a mobile mechanical jet-bridge with a length of up to 110 ft. and weighing approximately 57,000 lbs
• It is required that the agent can use depth perception and peripheral vision to extend and position jet-bridge observing all stationary and moving vehicles in the immediate area
• Open and close aircraft cabin doors, without assistance, by pushing, pulling, reaching, bending and twisting
• Communicate effectively with operations lead and management to coordinate the handling of late arriving connecting passengers and their bags.
• Inform departing gate agents and leads about the status of connecting passengers to minimize unnecessary rebooking and ensure smooth transitions.
• Provide exceptional customer service to passengers, addressing their needs and concerns promptly.
• Collaborate with various departments to ensure timely and accurate information flow.
• Monitor and manage passenger flow to optimize operational efficiency.
• Maintain accurate records and documentation of passenger interactions and operational activities.

• Minimum age: 18
• High school diploma, GED, or international equivalent
• Must possess at least one form of

• Flexible to work additional hours with short notice when operationally necessary
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Must be customer focused, detail oriented, and interested in the airline industry
• Must be comfortable working with computers and ability to learn new computer programs
• Must be able to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States
• Demonstrated ability to communicate verbally and in writing
• Strong organizational, interpersonal, negotiation, and leadership skills preferred
• Above average attendance preferred
• Ability to read, write, fluently speak, and understand Spanish (in some locations) preferred
• One year of customer service experience preferred
• Prior training and/or curriculum development experience preferred
• Experience using Word and Excel preferred

Envoy Air