SharePoint Administration & Knowledge Management Specialist
- Plano, TX
- Permanent
- Full-time
The Senior Associate will be a key member of the Knowledge Management team, specializing in SharePoint administration and knowledge strategy execution. This role demands a SharePoint site expert who will serve as the organizational Site Librarian, responsible for workflow design, site management, and firmwide project execution, while also supporting broader knowledge management initiatives.
Job Responsibilities
- Act as the SharePoint Librarian, overseeing SharePoint Administration for CTPO, including site creation approvals and inventory management.
- Design and implement workflows and forms using Power Platform to enhance site functionality.
- Lead firmwide SharePoint initiatives, ensuring alignment with organizational goals.
- Manage entire site collections, ensuring data classification, security, and record management.
- Perform annual recertification and maintain records of site ownership and classification codes.
- Serve as the primary contact for site-related inquiries and issues.
- Support the transition to SharePoint Online, ensuring seamless migration and integration.
- Manage large migrations of assets stored locally on SharePoint sites, shared drives, and desktops, providing project scoping, planning, and analysis throughout the migration lifecycle.
- Execute BAU knowledge management tasks, maintaining content repositories and strategies.
- Utilize ServiceNow for knowledge article creation and management, acting as a Knowledge Author and Admin.
- Collaborate with SMEs to revise and create Knowledge Articles that reflect current processes.
- Manage user access and permissions for knowledge tooling (SharePoint, ServiceNow, etc.).
- Prepare status reports and business review reports, providing insights to management.
- Balance conflicting demands, escalating issues related to workload and processes as needed.
- Advanced proficiency in SharePoint tools and design, including legacy workflows and forms.
- Coding skills in HTML/CSS/Java, with a focus on improving systems and processes.
- Strong communication and time management skills, with the ability to prioritize tasks effectively.
- Analytical skills for structured content management.
- A continuous improvement mindset with a passion for enhancing systems and processes.
- Ability to thrive in ambiguous environments, managing multiple priorities with high quality.
- Strong critical thinking and problem-solving capabilities, making independent decisions based on criteria.
- Understanding of ServiceNow workflows