Assistant Store Leader- Lenox Square Mall
- Atlanta, GA
- Permanent
- Full-time
⦁ Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
⦁ Partner with SL to develop business driving initiatives that build a repeat business or attract a new customer to the store.
⦁ Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
⦁ Ensure team is compliant with all clientele standards and thank you note program.
⦁ Ensure all associates complete the sales training program.
⦁ Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales/
Leadership Presence/Steward of Talent:
⦁ Assist SL with the achievement of financial success through improvement of measurable results that positively impact the store performance.
⦁ Responsible for assuming the SL role in manager's absence.
⦁ Lead by example with the achievement of personal sales goals.
⦁ Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business in maximized.
⦁ Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
⦁ Conduct ongoing review and assessment of employee performance.
Building Brand Equity:
⦁ Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy and lifestyle to the sales team and customer.
⦁ Ensure brand and operating standards are met to support brand consistency.
⦁ Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
⦁ Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to SL in order to increase customer service and sales.Operational Excellence:
⦁ Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility.⦁ Assist SL with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
⦁ Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
⦁ Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.The accomplished individual will possess...
⦁ Minimum 3 years management experience in a comparable retail environment
⦁ College degree preferred
⦁ Prior luxury goods experience preferred
⦁ Professional sales development and exceptional interpersonal skills
⦁ Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
⦁ Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
⦁ Comfortable in making decisions and mediating conflict within a team-environment
⦁ Proficiency in windows-based software such as excel, word and outlook
Physical Requirements…
⦁ Available to work store schedule, as needed, including evenings and weekends
⦁ Standing for extended periods of time
⦁ Able to safely lift boxes up to 40 pounds
⦁ Comfortable climbing laddersOur Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
- Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
- Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.