Manager Enterprise Business Applications
- Olathe, KS
- Permanent
- Full-time
- Manage, develop, and retain a high-performing team by setting clear expectations, providing ongoing feedback, and supporting career growth
- Partner with IT leadership and stakeholders to define goals, track progress, and report on delivery and operational performance
- Oversee prioritization of team activities to align with strategic objectives and business needs
- Ensure compliance with IT policies, security requirements, and regulatory standards across all team activities
- Drive process improvements to enhance availability, reliability, performance, and operational efficiency
- Serve as an escalation point for complex issues and decisions impacting enterprise business systems
- Direct root cause analysis and remediation efforts for critical incidents and ensure corrective actions established to prevent recurrence
- Maintain operational readiness through proactive monitoring, patching, and capacity management
- Oversee incident, problem, and change management processes to minimize downtime and improve stability
- Ensure documentation and knowledge base content is current and supports consistent issue resolution
- Monitor and optimize support processes, self-service capabilities, and knowledge management practices
- Ensure enterprise business systems meet performance, availability, and reliability targets
- Identify emerging technologies, tools, or methods that could improve team delivery or system performance.
- Support recruitment, onboarding and retention of high-performing team members to maintain capability and continuity.
- Conduct performance appraisals and provide coaching to support professional growth and career progression.
- Participate in vendor evaluations, contract reviews, and procurement activities as required.
- Assist in annual budgeting, staffing forecasts, and capacity planning in collaboration with senior leadership.
- Pursue ongoing personal professional development to maintain expertise in leadership, technology and industry best practices.
- Maintain awareness of regulatory, compliance, and security trends relevant to ERP and enterprise systems.
- May provide occasional after-hour or weekend support as needed to meet operational or project requirements.
- Accept and execute special projects, operational initiatives, or IT & Security assignments outside normal scope as directed.
- Bachelor's Degree in Computer Science, Information Technology, Management Information Systems, Business Administration, or a related field AND a minimum of 7 years of experience OR an equivalent combination of education and relevant experience
- Minimum of 5 years of continuous experience delivering ERP or enterprise business systems within a structured Software Development Life Cycle (SDLC) environment
- Minimum of 3 years of formal people management experience, including hiring, performance feedback, and personnel decisions
- Excellent written, verbal, and interpersonal communication skills
- Proven ability to manage cross-functional priorities, delegate effectively, and ensure team accountability
- Experience with development and project management methodologies (Agile, Scrum, Kanban, Lean, etc.) and/or IT service management practices (ITIL, DevOps, etc.)
- Understanding of Sarbanes-Oxley (SOX), Payment Card Industry (PCI) or similar regulatory standards
- Strong problem-solving, decision-making, and conflict resolution skills
- Ability to use metrics and data to evaluate team performance and identify improvement opportunities
- Master's Degree in Computer Science, Information Technology, Management Information Systems, Business or related field
- Experience leading globally distributed teams or working across international time zones
- Portfolio Management Professional (PMP)
- Certified Business Analysis Professional (CBAP)
- Certified in Production and Inventory Management (CPIM)-APICS
- Project Management Institute-Professional in Business Analysis (PMI-PBA)
- ITIL Foundation v4