MOBILE ASSISTANT SENIOR SUPERVISOR

Oklahoma Blood Institute

  • Tulsa, OK
  • $18.50-25.00 per hour
  • Permanent
  • Full-time
  • 5 days ago
  • Apply easily
ADVANCE YOUR CAREER WHILE SAVING LIVESLocation: Ada, OKDays and Hours: Varied to include weekends; based on blood drive schedulePosition:The Donor Services Assistant Senior Supervisor will help develop Gold Standard premier mobile operations, motivate, and develop DS mobile team and promote accountability and leadership in conjunction with SR. supervisor. Working as a supervisor, will assumes responsibility and leadership for all aspects of the donor room or mobile blood drive ensuring a safe, pleasant, and efficient process for the collection of quality blood products. Actively participating and working side by side with the team, keeping them motivated and engaged.Qualifications:
  • High school diploma or equivalent; College degree helpful
  • Minimum two years supervisory experience (external candidates)
  • Valid driver's license required
  • Reliable transportation and a working telephone
  • CPR certified
  • Released as an OBI Phlebotomist
  • Basic computer skills
  • Ability to work independently and as part of a team while supervising staff
  • Strong customer service, technical, and organizational skills
  • Ability to multi-task
  • Ability to write legibly and use proper grammar
  • Ability to speak before small/large groups
  • Diplomatic, enthusiastic interpersonal style and excellent problem-solving skills
  • Professional appearance and manner
  • Self-starting and self-directing work capabilities
  • Ability to work calmly under stressful conditions
Primary Responsibilities:
  • Maintain a strong knowledge of Standard Operating Procedures (SOP), organizational policies (i.e. Donor Services Handbook), OSHA standards and regulatory requirements and ensure compliance
  • Maintain competency in all areas of responsibility
  • Conduct daily huddle meetings to foster communication of daily goals, mobile group information if applicable, successes and any pertinent information
  • Monitor the collection activities and serve as a resource for donor eligibility and phlebotomy complications
  • Supervise and assign responsibilities to all staff and volunteers. This includes effectively and discreetly solving personnel and donor problems, addressing procedural or behavioral problems, and making verbal or written reports to the director/manager as the situation warrants
  • Continually assess the overall collection process ensuring efficient donor flow and staff utilization, monitor operations to ensure a high quality of customer service incorporating concepts of HEART
  • Review and/or documentation of donor services records (i.e. Quality Control (QC), Automated Collections Procedure Record's (ACPR), Quality Incident Report (QIR), Reaction Reports, Donor Deferrals, Donor Record Form (DRF) etc.) as directed
  • Ensure all equipment is in good working order and report problems to appropriate staff in accordance with SOP and policy
  • Monitor staff collection and automation conversion rates to ensure that goals are achieved
  • Ensure staff is engaged and supporting GBF efforts
  • Review key performance metrics and support and engage team to ensure high perform
  • Perform and assist with annual staff performance appraisals
  • Foster a culture of accountability and professionalism
  • Ensure the collection site is neat and organized and optimizes donor confidentiality
  • For mobile operations, maintain initial and ongoing communication with the drive coordinator
  • Maintain effective communication with the donor recruiter or contact center partners
  • Perform other duties based on departmental needs
  • Fill in for Senior Supervisors as needed
  • Take on-call responsibilties
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Oklahoma Blood Institute