JOB SUMMARY/PURPOSEPerforms receptionist duties and provides clerical support for office. Greets patients and interfaces with hospital staff, clinical staff, patients, and visitors in a professional manner. May be responsible for obtaining prior authorization for office referrals and applying knowledge of current clinical diagnosis and billing codes.DEPARTMENT DESCRIPTIONThe Urgent Care teams at Samaritan Health Services treat conditions that require immediate attention but are not considered to be life-threatening or severe enough to be cared for in the hospital emergency department.EXPERIENCE/EDUCATION/QUALIFICATIONSHigh school diploma or equivalent required.One (1) year experience and/or training in a position of similar responsibility and complexity required.Experience and/or training in ICD-10 and CPT coding required.Experience and/or training with medical/insurance terminology required.Experience and/or training in computer applications required.KNOWLEDGE/SKILLS/ABILITIESService Orientation - Successfully apply knowledge of various resources/models of recovery to assist and care for others.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information.Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure.Team Building - Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time.Social Perceptiveness - Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age-related differences in caring for and/or communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing standards, values, lifestyles, and ages.PHYSICAL DEMANDSRarely (1 - 10% of the time)Occasionally (11 - 33% of the time)Frequently (34 - 66% of the time)Continually (67 – 100% of the time)WALK - INCLINELIFT (Floor to Waist: 0"-36") 20 - 40 LbsLIFT (Knee to chest: 24"-54") 0 - 20 LbsLIFT (Waist to Eye: up to 54") 0 - 20 LbsCARRY 1-handed, 0 - 20 poundsCARRY 2-handed, 0 - 20 poundsSQUAT RepetitiveSQUAT Static (hold 30 sec)PUSH (0-20 pounds force)PULL (0-20 pounds force)STANDCLIMB - STAIRSKNEEL (on knees)REACH - UpwardSITWALK - LEVEL SURFACEBEND FORWARD at waistROTATE TRUNK SittingROTATE TRUNK StandingREACH - ForwardMANUAL DEXTERITY Hands/wristsFINGER DEXTERITYPINCH FingersGRASP Hand/Fist
