Financial Counselor

Aurora Behavioral Health System

  • Tempe, AZ
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Join Our Team at Aurora Behavioral Health System - Tempe, AZAurora Behavioral Health System is currently seeking a skilled and motivated Financial Counselor to join our team at our 100-bed, free-standing psychiatric inpatient hospital and outpatient program in Tempe, Arizona. This full-time, onsite position offers the opportunity to contribute meaningfully to patient care while working in a dynamic and supportive environment.About the RoleAs a Financial Counselor, you will be a vital part of our Business Office team, working under the supervision of the Business Office Manager. Your primary responsibility will be to ensure patients are fully informed about their financial obligations and that all financial documentation is accurate and complete. You'll serve as a liaison between patients and insurance providers, helping to navigate coverage details and payment processes with professionalism and empathy.Key Responsibilities
  • Verify insurance benefits and communicate coverage details to patients
  • Collect deductibles and copayments at the time of service
  • Process credit card payments and maintain accurate transaction records
  • Conduct account research and respond to patient inquiries
  • Establish financial arrangements according to hospital policy
  • Maintain professional communication with patients, physicians, and internal staff
  • Deliver exceptional customer service and demonstrate strong written and verbal communication skills
  • Utilize Microsoft Excel and Word with proficiency
Preferred Qualifications
  • Experience in behavioral health settings
  • Familiarity with HEA and AZ AHCCCS systems
Minimum Requirements
  • High school diploma or GED
  • Minimum of one year of experience in collections
  • Must be at least 21 years old
  • Must qualify for an Arizona Fingerprint Clearance Card
This is not an entry-level position. Only candidates with relevant experience will be considered.Schedule & Compensation
  • Full-time, 8-hour shifts
  • Bonus opportunities available
Benefits
  • 401(k) retirement plan
  • Health, dental, and vision insurance
  • Life insurance
  • Paid time off
  • Employee assistance and discount programs
  • Flexible spending account
Work Location
  • In-person at our Tempe, AZ facility
  • Suppose you're passionate about helping others and have the financial expertise to support our mission. In that case, we encourage you to apply and become part of a team that's making a difference every day.
  • Must be able to pass a drug screen and physical
  • Must be eligible for a fingerprint clearance card

Aurora Behavioral Health System