
Watch Stander / Jr Network Administrator (Secret Clearance Required) Shift Work On-Site
- Alexandria, VA
- Permanent
- Full-time
- Manage daily updates to the database tracking tool.
- Coordinate and analysis of operations support weekly action reports.
- Compile, assess and distribute database metrics weekly.
- Prioritize and assign new work orders to operations support technicians/engineers within one hour of STAC notification (during business hours), personally follow-up on any urgent action.
- Monitor and evaluate network and systems health through SolarWinds and other diagnostic tools; initiate remediation efforts and coordinate with engineering teams to resolve issues proactively.
- Conduct Tier I/Tier II technical diagnostics of networks, including server resets (Citrix), SNMPc, pinging servers, user accounts, TAVEE reports, etc.
- Support lead network engineer, provide statistical reporting data on post communications links as required.
- Maintain a log and track metrics on network outages.
- Cisco and Juniper configuration, initialization, and preparation of these devices for shipment to post.
- Maintain up-to-date IP list on NAS with shortcut to desktop of each terminal (print PDF report from post database).
- Daily management of the NOC- take action for any technical faults or issues, maintain cleanliness, organization (documentation), operation and monitor the logbook.
- Ensure all tickets are acted on promptly, effectively and closed out promptly.
- Under direction from the system administrator, image and configure workstations.
- Maintain the operations support duty roster.
- Other related duties as assigned.
- A degree in the field of computer science or a related discipline is preferred.
- Two IT certifications such as A+, CCNA, Network+, etc. is preferred.
- Minimum two years hands-on experience in a PC/network helpdesk or technical support environment.
- Knowledge of technical security systems such as alarms, and access control is a plus.
- Have a good base of IT knowledge to draw upon and be able and willing to learn new applications and related hardware devices.
- Able to obtain a SECRET Level Clearance.