Bilingual CSR

iQor

  • Fort Lauderdale, FL
  • $25.00-28.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
iQor is searching for Bilingual Customer Service Representatives for a Telecommunications program! We’ve got competitive compensation, great benefits, and a career path that rewards performance with growth and opportunity.If you are Tech-Savvy, a Great Communicator with Strong Customer Service skills we want to speak with you.Qualified candidates will be fluent in English and one or more of the following languages: Arabic, Mandarin, Portuguese, Russian, and Vietnamese.Pay is $25-28/hourBenefits & Perks:
  • Medical, Dental, Vision (Eligible after 45 days)
  • Paid Time Off (Earn immediately and use after 90 days)
  • Tuition Reimbursement
  • Referral Incentive Program
  • Travel and Entertainment Discounts (movie tickets, amusement parks, gyms, etc.)
  • Quarterly Reviews & Raises (Performance-based)
  • Performance bonuses
Responsibilities:
  • Handling inbound customer service calls.
  • Demonstrates excellent customer service skills while researching and resolving customer issues.
  • Meet department productivity and quality standards.
  • Strive for first-call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one-call customer resolution.
  • Take an active role in educating customers about our client's products and services.
Requirements:
  • Candidate must live in one of the following states: AL, AZ, FL, GA, IN, KS, MD, MI, MS, MO, NC, NV, OH, OK, SC, TN, TX, VA, WV.
  • Bilingual Arabic and English (written and verbal).
  • Minimum 1-year customer service experience.
  • Basic to advanced computer skills.
  • Must be able to multi-task and navigate multiple computer systems.
  • Strong communication skills.
Work-at-home requirements:
  • Environment: Dedicated workspace that is located within your residence that is quiet, secure, and distraction-free for the duration of working hours.
  • Internet: Wireless and satellite not permitted.
  • Internet Speeds: Minimum 20MBPS download/ 10 MBPS upload.
  • Connection: Direct connection from modem to PC required (ethernet cord).
Education Requirements:
  • High school Diploma or GED equivalent.
About iQor:iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

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