Client Services Coordinator (Entry-Level)
Katapult Network
- University City, MO
- Training
- Full-time
- Support customer relations by answering inbound calls to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
- Act as the face of the organization, providing friendly, professional service even in the face of difficulties
- Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
- Use critical thinking to solve customer complaints and questions
- Act as a subject-matter expert regarding all customer queries
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Assist other teams including development, sales, and marketing as needed
- Reliable - project a sense of trustworthiness and dependability
- Critical thinking - use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Customer service orientation - proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
- Self-control - Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations.
- Communication - express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization
- Bachelor's degree