Director Ambulatory Operations | North Avenue Clinic

• Oversees all functions of the clinic including but not limited to scheduling, registration, referral management and patient access, revenue cycle management, provider recruitment, imaging, laboratory, and clinical services. Serves as a liaison to corporate service departments that provide and/or support these services.
• Oversees and ensures efficient clinic operations, ensuring a high level of patient care, quality, service, and productivity. Demonstrates strong knowledge of care delivery systems and implements evidence-based best practices. Provides operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed. Monitors key performance indicators and identifies and implements areas for improvement.
• Supports the organizations purpose, vision, values, and strategic priorities. Builds credibility and trust with physicians and caregivers and serves as a change champion. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Actively supports, maintains, and promotes organization quality initiatives. Communicates and educates physicians and caregivers as necessary to ensure organizational understanding and compliance with quality standards.
• Responsible for the overall patient experience and resolves any patient concerns in a timely manner.
• Establishes and maintains effective communication and develops strong professional relationships with physicians and advanced practice providers. Responsible for all provider relations including practice management, orientation and onboarding, and proactive problem resolution.
• Develops, manages, and is accountable for annual operating and capital budgets. Controls expenditures within approved budget.
• Oversees human resource responsibilities including interviewing and selection of new caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions and terminations.
• Provides exceptional leadership and promotes teamwork and collaboration. Is accountable for the overall engagement of physicians and caregivers by creating an environment in which people feel valued and respected.
• Plans and facilitates regularly scheduled provider and caregiver meetings.
• Proactively manages risk and ensures compliance for various accrediting bodies and governmental agencies and performs all necessary reviews, audits, education, and training to maintain compliant status.
• Determines physical maintenance, facility, and equipment needs and repairs and coordinates with internal and external resources.
• Participates in community activities and builds and maintains positive community partnerships/relationships.
• Performs work on system projects, special assignments, committees, and other duties as assigned or as necessity dictates.

Monument Health