Inside Customer Service Representative
Gallagher Promotional Products, Inc.
- Longwood, FL
- $16.00 per hour
- Permanent
- Full-time
- Serve as the first point of contact for customers via phone, email, and chat, providing prompt and courteous assistance.
- Respond to customer inquiries, resolve issues, and address concerns in a professional and empathetic manner.
- Provide product information and offer solutions to meet customer needs.
- Process orders accurately and efficiently, ensuring customer satisfaction.
- Collaborate with cross-functional teams, including sales, purchasing, and operations, to resolve customer issues and improve processes.
- Maintain accurate records of customer interactions and transactions in CRM software.
- Identify opportunities to enhance the customer experience and contribute to continuous improvement initiatives.
- High school diploma or equivalent.
- Previous experience in customer service or a related field is preferred but not required.
- Excellent communication and interpersonal skills, with a friendly and professional demeanor.
- Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Health Insurance
- Dental and Vision Insurance
- Matching 401(k)
- Paid Time Off
- Paid Holiday
- Monday – Friday, 8:30 am – 5:00 pm (no weekends or overtime)