Night Auditor - Cedar Creek Lodge

• Medical, Dental, Vision
• Paid Time Off and Holidays
• Disability Insurance
• 401k with match
• Life and AD&D Insurance
• Employee Assistance Program
• Wellness Programs
• Learning and Development Programs

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• $350 Referral Bonus Program
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!

• Maintain positive guest relations at all times. Notifies Location Manager and/or Guest Service Supervisor of all guest complaints. Documents incidents in accordance with established policies and procedures.
• Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
• Assign guest rooms, issue keys ensuring guest security at all times and in accordance with established policies and procedures.
• Answer telephones in the specified time frames following proper procedures, and using correct greetings and telephone etiquette.
• Take, record, and relay messages in person or via phone accurately, completely, timely, thoroughly, and legibly.
• Educate guests on environmental policies and procedures as necessary.
• Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
• Maintain complete knowledge of and comply with all front desk policies, procedures, and standards.
• Accurately follow cash handling procedures and secure bank at all times.
• Accurately post charges to guest accounts for services and purchases.
• Verify accuracy of guest information and postings for work performed all day at the end of shift. (Bucket Check)
• Prepares folios for each guest account.
• Receives and coordinates wake-up calls.
• Handle lost and found items, tagging them with the date and place found, following proper established procedures
• Familiar with and follows emergency fire evacuation and safety procedures.
• Understands and follows all PCI Compliance guidelines.
• Keeps emergency reports up to date and accurate.
• Prepares housekeeping room status report for the following day.
• Wash, dry and fold laundry as assigned by Location Manager and/or Guest Services Supervisor
• Rolls the system date to the next business day for Cedar Creek Lodge and GNPL when requested. (Night Audit)
• Cleans lobby and front desk area as needed or requested.
• Work without direct supervision and handle situations as they occur at night. Contacting Location Manager and/or Guest Services Supervisor if needed.
• Adheres to all Xanterra – Cedar Creek Lodge policies and regulations.
• Assists in other departments or with other job duties as requested or necessary.
• Completes all other tasks as assigned by Location Manager and/or Guest Services Supervisor.

• Hospitality degree or equivalent experience in hospitality and customer service.
• Knowledge of general office procedures.
• Knowledge of the following PC software: MS Word®, MS Excel®, MS Outlook®.
• Strong communication skills both written and verbal.
• Ability to learn quickly and follow instruction accurately.
• Ability to prioritize tasks and move through them in an efficient manner.
• Ability to work quickly and thoroughly under pressure.
• Must be flexible and open to changes in procedures.
• Must be knowledgeable of common office machines, i.e., computer, copy, fax, calculator – standard and ten-key, cash register, etc.
• Must be able to handle guest concerns in a tactful and caring manner.
• Must be team-oriented.
• Must possess neat and pleasant grooming habits.
• Must have good organizational skills.
• Must be a self-starter.
• Must be able to speak, read, write and understand English.

• Able to lift and carry up to 315 pounds.
• Standing for up to eight hours per shift.
• Requires bending, stretching and reaching throughout a shift up to 8 hours.
• Working with required chemicals.

Xanterra