Customer Service Representative
SaviBank
- Friday Harbor, WA
- $16.81-25.21 per hour
- Permanent
- Full-time
- Generous medical, dental and vision insurance, 100% paid for employee
- Life and disability insurance
- 401k + Company Match up to 4%
- Flexible PTO & Illness Bank
- 11 Paid Holidays
- Anniversary Day Off
- Other market competitive perks and benefits
- The opportunity to work for a great team at a growing community bank!
- Process checking and savings deposits, withdrawals and inquiries: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
- Accept loan payments: verify payment amount and issue receipts.
- Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
- Cash checks: verify endorsement, receive proper identification, and ensure validity.
- Maintain responsibility for reconciling cash drawer daily by adhering to proper balancing procedures, including periodic batching of cashed checks.
- Issue money orders and cashier's checks.
- Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded. Ensure teller station is properly supplied.
- Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Refer customers to the proper department for issues that cannot be resolved at the teller line.
- May open new accounts.
- Identify counterfeit currency.
- Actively sell and cross-sell bank services.
- Scan other tellers work daily.
- Balance other branch's cashier's checks and money orders.
- Balance ATM daily.
- Fulfill vault teller responsibilities as needed.
- Required to comply with Bank policies and procedures as well as applicable state and federal banking regulations.
- Tact and diplomacy in dealing with both customers and employees
- Strong organizational skills
- Good communication skills - the individual speaks and writes clearly and persuasively in positive and negative situations.
- Able to work well under pressure
- Proficient computer skills
- Detail orientated
- Knowledge of bank regulations
- Knowledge of the Bank's products and services
- Tact and diplomacy needed for working with a small staff in a close atmosphere
- Problem solving skills
- Flexibility and ability to multi-task
- Safety and security the individual observes safety and security procedures and uses equipment and materials properly.
- High School diploma or equivalent
- Two years customer service
- One year cash handling experience preferred