Renewal Sales Representative

Seagull Scientific

  • Redmond, WA
  • Permanent
  • Full-time
  • 2 days ago
Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world’s most complex supply chains with innovative tools for traceability, authentication, and automated inventory management. Our BarTender™️ platform enables businesses across all industries to design, manage, print, and automate the production of labels, barcodes, and RFID tags, ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix™️ high-security, scalable SaaS traceability platform, Seagull delivers end-to-end intelligence, harmonizing data to drive operational efficiency, enhance customer experiences, and reduce risk. Learn more at .We’re a growing, profitable, mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond, Washington, with offices across the United States, Europe, and Asia, Seagull empowers businesses worldwide to keep their products moving, traceable, and safe. You’ll work with global, talented, and diverse teams, passionate about what they do and its impact on everyone, everywhere. Join us and help shape the way the world works.LOCATION & HOURSThis position works under a flexible work model as either remote in the US or hybrid at our HQ in Redmond, Washington. Work hours are Monday-Friday with either a 6AM - 3PM PST or 7AM - 4PM PST shift.JOB SUMMARYWe are looking for a motivated and detail-oriented Customer Success Renewals Representative to join our global team. In this role, you will be responsible for overseeing and closing subscription, cloud, and support renewals within an assigned book of business, with a focus on maximizing customer retention and ensuring a smooth, customer-friendly renewal process.WHAT YOU WILL DOA key part of this role involves working through our channel ecosystem to close renewals, which includes engaging and enabling our partners to drive successful outcomes. You will collaborate with channel partners to ensure they are equipped with the tools, information, and support needed to manage renewals effectively and reduce customer churn.
  • Manage and execute timely renewal of customer contracts within your assigned book of business.
  • Manage and develop renewals programs with key and emerging channel partners.
  • Follow-up with directly with customers on a regular basis to ensure subscription, cloud & support renewals are maximized.
  • Meet or exceed both individual and team sales goals and quarterly targets.
  • Conduct regular development meetings with key stakeholders to improve and increase partner & customer renewal rates and revenue.
  • Proactively engage directly with customers to effectively renew subscription, cloud, and/or support contracts.
  • Identify up-sell and cross-sell opportunities through the renewals process and engage inside sales to maximize the revenue opportunity.
  • Engage in customer calls on key Enterprise renewals deals to facilitate the renewal execution.
  • Utilize Seagull’s specific sales process to track all assigned opportunities and effectively manage your individual sales pipeline via SFDC.
  • Participate in weekly renewals pipeline reviews with manager.
  • Comply with subscription and support sales processes.
  • Promptly process phone, email, web form and web chat inquiries.
  • Participate in the expired renewals sales process to reduce churn and increase sales.
  • Discuss activities, opportunities and issues with an immediate manager on a daily or as needed basis.
WHAT WE REQUIRE
  • 2-3 years of experience in customer success, account management, inside sales or renewals role.
  • Strong communication and negotiation skills, both verbal and written.
  • High attention to detail and ability to manage multiple priorities.
  • Experience with queue and pipeline management.
  • Experience with Salesforce or similar CRM applications.
  • Familiarity working in a channel sales environment, including coordinating with resellers, distributors, or partner-led sales motions.
  • Experience in SaaS or subscription-based business models is a plus.
EDUCATION
  • Bachelor’s Degree in Sales, Business, Marketing, or similar field and/or relevant experience
COMPENSATION & BENEFITS
  • The assigned annual salary band for this full-time job is $53,600 - $78,300, with starting pay between $30 – $35 per hour, and participation in a quarterly commission plan. The specific pay offered to a candidate may be influenced by various factors, including but not limited to the candidate’s relevant experience, education, or location.
  • Excellent medical, dental, and vision plan
  • 401K with 100% employer matching up to 3.0% with immediate vesting period
  • Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years of employment, with additional accrual increases for years of service
  • 10 paid company holidays per calendar year
  • Company-paid life insurance, short-term and long-term disability benefits
  • Tuition-reimbursement benefits
  • Free parking (Redmond WA HQ)
TERMS OF EMPLOYMENTUpon hire, you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.OUR CULTUREWe offer a dynamic, culturally diverse, and fun environment where people with energy, creativity, and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected, and your unique insights and ideas contribute to building a culture of diversity, equity, and inclusion.EQUAL EMPLOYMENT OPPORTUNITYSeagull Software, LLC, is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of recruiting and employment.#LI-RemoteApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*Address*Resume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orCover Letter*LinkedIn Profile URL:What languages do you speak fluently?Desired salary*Are you authorized to work in the US?*Do you require visa sponsorship to work in the US?*Were you referred to this position by an employee of Seagull Scientific? If so, please provide their name.Have you ever worked for Seagull Scientific in the past? If so, what were your dates of employment and job title?The following questions are entirely optional.To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. .GenderRace/EthnicityInvitation for Job Applicants to Self-Identify as a U.S. Veteran
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Seagull Scientific