General Manager

Highgate Hotels

  • Ketchum, ID
  • Permanent
  • Full-time
  • 9 days ago
Compensation TypeYearlyHighgate HotelsHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.LocationThe property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.OverviewThe Harriman, a Viceroy Resort, set to open in June 2026 at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho. Just minutes from Bald Mountain’s River Run base, the resort marks Sun Valley’s first luxury hotel and for-sale residence offering, bringing Viceroy’s signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.The General Manager serves as the strategic and operational leader of the resort, working in close partnership with the Corporate Office and Hotel Executive Committee to deliver an exceptional guest experience and drive outstanding business results. This role oversees all aspects of the resort’s performance, including guest satisfaction, operational excellence, team leadership, and financial success.A critical part of this role includes building and maintaining a strong relationship with the resort’s ownership group and asset managers through consistent, transparent communication and personal engagement.ResponsibilitiesStrategic Leadership
  • Develop and execute the resort's long-term strategic vision, ensuring alignment with the company’s mission and goals.
  • Lead all departments with a focus on excellence, innovation, and continuous improvement.
Guest Experience
  • Champion a guest-first culture by ensuring world-class service standards are implemented and upheld across all departments.
  • Continuously evaluate and improve guest satisfaction to uphold the resort’s reputation as a premier luxury destination.
Operations Management
  • Direct daily operations across all resort functions including front office, housekeeping, food & beverage, spa, wellness, recreation, and other amenities.
  • Ensure optimal use of resources to achieve service excellence and operational efficiency.
Financial Performance
  • Lead the development and execution of annual budgets and financial plans.
  • Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management.
  • Implement strategies to maximize revenue and profitability.
Team Leadership & Culture
  • Recruit, develop, and retain top talent across all departments.
  • Foster a collaborative and inclusive workplace that promotes professional growth and accountability.
  • Provide mentorship, set clear expectations, and maintain a performance-driven culture.
Sales & Marketing Collaboration
  • Partner with sales and marketing teams to create and execute strategies that drive occupancy and elevate brand positioning.
  • Leverage data and insights to target key markets and attract high-value clientele.
Qualifications
  • Proven experience as a General Manager in a luxury and/or lifestyle property is required.
  • Ski resort leadership experience preferred.
  • Prior involvement in pre-opening of a hotel or resort is a plus.
  • Experience working with third-party ownership groups and Homeowners Associations (HOAs) a plus
  • 7+ years of progressive leadership in hotel management, including executive-level roles.
  • Strong financial acumen and experience managing complex budgets.
  • Exceptional leadership, communication, and interpersonal skills.
  • In-depth understanding of luxury hospitality trends and guest expectations.
  • Ability to lead effectively under pressure in a fast-paced, dynamic environment.

Highgate Hotels