Key Holder Associate - Part Time
Belk
- Lenoir, NC
- Permanent
- Part-time
- Opens and/or closes the store and ensuring that proper store procedures and policies are followed as directed by store management
- Responsible for covering open CSL shifts (not responsible for coaching associates, only associate celebrations and modeling service behaviors)
- Drives customer service during assigned period
- Approves select point of sale transactions such as returns and voids, when needed to serve the customer
- Resolves customer service issues as needed
- Engages in promoting and selling products to ensure customer satisfaction
- Ensures that registers are properly opened and closed, doors are opened and locked and alarms are set correctly
- Supports store manager with management and coordination of the daily operations of the store
- Communicates results from CSL walks with store leadership
- Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
- Must participate in Service Excellence leadership training
- Must be 18 or rising senior in high school
- High School Diploma or GED equivalent
- Experience in retail preferred
- Excellent communication skills
- Must be able to work a flexible schedule (including mornings, evenings, & weekends) and close store one to two nights per week
- Internal applicants: 12-18 months required employment to be considered for the role
- Internal applicants: Must be in good standing (not on performance warning) and have a good or better on their last performance appraisal
- Ability to use computer keyboard, standard telephone and other related business equipment
- Hand manipulation to remove sensor tags
- Ability to push / pull 100-500 pounds when moving stock carts
- Task demands vary in each department because of the different types of merchandise
- Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes
- Ability to work at a safe and steady pace