Pet Claims Documentation Specialist
- USA
- $41,600-44,400 per year
- Permanent
- Full-time
- Handles veterinary records and document retrieval through phone, fax and email
- Review claims to ensure relevant and required documentation is received
- Follows adjudication policies and procedures to allow quick processing for Claims Adjusters
- Provides prompt customer service to members, providers and other internal company entities regarding claims
- Documents phone calls in system and follows up on issues if needed
- Handles all calls promptly and effectively per company standards while at the same time focusing on building rapport
- Prepares reports as required by management
- Additional activities as directed by management
- Requests and communicates with veterinarian offices on clarification of diagnosis to ensure understanding of services rendered
- Meets or exceeds goals and productivity levels set by management
- Will perform all other duties as assigned
- Strong understanding of veterinary medical terminology
- Ability to operate in a fast-pace, multi-tasking environment with deadlines
- Strong written, verbal, interpersonal, and phone communication skills
- Articulate, professional, and possesses a strong quality customer service mindset with attention to detail
- Strong computer background using MS Word, Outlook, Excel, and Internet
- Ability to learn quickly (to include our proprietary CRM system for managing customers and claims)
- Excellent tracking, follow-up, and relationship building skills
- Ability to identify problems and logically research with minimum assistance to locate answer through appropriate reference materials
- Proven history of adherence to corporate policies, procedures, and guidelines
- Proven Attendance Reliability
- Vet Tech or Medical Vet Assistant
- High school diploma or equivalency
- Three years veterinary medical experience or equivalency preferred