Senior Manager, Field Service (Remote)

Restaurant Supply Chain Solutions

  • Louisville, KY
  • Permanent
  • Full-time
  • 12 days ago
Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is currently seeking a Senior Manager, Field Service to join the Distribution and Logistics Team in Louisville, KY.Overview of the Position:The Distribution & Logistics team is accountable for ensuring supply continuity for the +$7B in critical Yum! Brand food, packaging and equipment components which support 21,000+ restaurants and $20B in revenue across Pizza Hut, KFC, Taco Bell, Habit Burger & Grill and A&W Restaurants in the United States.This position will serve as a liaison between the distribution centers and restaurants and involves overseeing the logistics and operations between these two entities. This includes managing inventory levels, ensuring timely delivery of goods, resolving any supply chain disruptions, and maintaining strong communication channels between distribution centers and restaurants.Essential Functions:
  • The ability to work successfully inside the project management team, ensuring the successful transition and
implementation of the Next Generation Distribution and Logistics model.
  • Ensure that project management tasks are aligned within all current business operations teams.
  • The distribution point of contact with the assigned RSCS cross-functional teams and Brands on resolution of
supply and customer service issues.
  • Resolve member partner issues and/or concerns; provide timely responses to any member queries, facilitate &
continuously improve communications between the restaurants and distribution partners.
  • Schedule restaurant visits and conduct restaurant location delivery observations focused on service level
improvements.
  • Educate members on DC to restaurant touchpoints, policies and processes including the promotion of new
initiatives and new technologies.
  • Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings,
contingencies, etc. - Partner with team to develop plans to coordinate efficiency/execution of deliveries.
  • Own the Distributor relationship for those assigned distributors to include compliance with RSCS and Yum!
Brands standards, contract and KPI requirements and problem resolution
  • Key contact with Franchisees and Operators on Distribution matters to include problem resolution, communication
of RSCS/Yum! Brands initiatives, interpretation and execution of contracts, and other activities as needed toservice operator’s requirements.
  • Enable and deliver restaurant margin improvement objectives by identifying cost savings initiatives that reduce
the cost of goods and/or improve restaurant margins.
  • Support quarterly business reviews with all distributors and identified partners.
  • Exhibit strategic leadership and foresight to support long range distribution optimization and service level
improvement, while balancing cost
  • Translate business needs and priorities into actionable distribution and logistic strategies.
  • Effectively initiate, manage, and lead cross-functional continuous improvement projects across the distribution
network, leverage LEAN, standard work, and visual controls
  • Define and implement scorecards to drive results and improve fidelity into cost and service factors.
  • Ability to travel as needed, 50-75%
Required Education, Experience, and Skills:
  • Bachelor’s degree required.
  • Prefer MBA, APICS CPIM certification, Six Sigma Green Belt, ISM CPSM certification, Supply Chain degree or
concentration.
  • 5+ years of distribution experience including leading teams at high performing final mile distribution
companies within the QSR space.
  • Direct involvement with distribution/customer relationships and building out strategic roadmaps for future
operations.
  • Ability to identify and understand complex issues, analyze, and compare data, and draw conclusions as a result
of analysis.
  • Prefer personal involvement in business reviews, distribution partner onboarding and performance management to
KPI expectations.
  • Excellent communication (verbal and written) and problem resolution skills.
  • An initiative-taker with an exceptional work ethic.
  • High proficiency in Microsoft Office: Word, Excel, PowerPoint, Teams, and Outlook.
  • Prefer experience with network design software (i.e.: Llamasoft or similar)
Core Competencies
  • Attention to detail
  • Problem identification and resolution
  • Process orientation
  • Data analysis
  • Teamwork (cooperation and collaboration)
  • Project Management Skills and Experience
Key Contacts/Interfaces
  • Corporate PMO
  • Freight and Logistics Team
  • Distributors and Redistributors
  • Program Management Teams in Brand Hubs
  • Supply Planning Team
  • Commodity Risk Management
  • Cross-functional brand groups (Operations, Marketing, Product Development, Quality Assurance, and Finance)
Required SkillsRequired Experience

Restaurant Supply Chain Solutions