Cage Manager

• Maintains the viability and integrity of the department by ensuring that all state, company and department policies and procedures are adhered to; including developing and implementing department standard operating procedures.
• Develops for approval and implements short and long term department management plans for the department, including budgets, staffing and systems of accountability.
• Develops communication and cooperation within, and between, departments to promote an atmosphere of teamwork and resourcefulness.
• Through a positive example, actively promotes an environment conducive to high quality guest service, including the handling of guest disputes, speaking clearly and persuasively when handling both positive and challenging situations.
• Performs administrative duties by way of keeping accurate records of team members and department performance, audits, guest disputes and other documentation and files reports of the activities and status of operations in the department with emphasis on uncommon or possible challenges by maintaining awareness of outside and internal conditions, trends and legal requirements which may impact the department.
• Acts as a member of the management team representing the Guest Service Center Department.
• Provides outstanding guest service to all internal and external guests in accordance with department guest service standards.
• Maintains the viability and integrity of the department by ensuring that all team members comply with all department, company, state and federal policies and procedures.
• Keeps management informed of the activities and status of operations in the department with emphasis on uncommon or possible challenges by maintaining awareness of outside and internal conditions, trends and legal requirement which may impact the department.
• Investigates, resolves, reports and takes appropriate corrective action on discrepancies and variances discovered in the operation of the department, including cash overages/shortages, team member conflict, attendance, and other documented concerns.
• Demonstrate the ability to perform all functions and position in the department in an exceptional manner always leading by example.
• Creates and ensures a professional, but fun and exciting work environment for team members in the department.
• Must maintain confidentiality in all situations when handling sensitive information that affects internal and external guests.

• High school diploma or general education degree (GED) required.
• Successfully pass a pre-employment background check.
• Must be able to obtain, and maintain, a Maine State Dual Gaming/Sportsbook License.

• Three (3) years in a supervisory or management position is required.
• Two (2) years as a Guest Service Center/Cage Shift Manager or equivalent casino position is preferred.

• The ability to operate a variety of office equipment including copier, fax machine, telephone, calculator, computer, coin counting and currency counting machines as necessary.
• The ability to evaluate situations and make effective, sound decisions and problem solve is required.
• Effective leaderships skills such as accepting responsibility for their own actions and those of their subordinate team members, stress management, conflict resolution and coaching and counseling are necessary in this position.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.

Oxford Casino · Hotel & Event Center