Windows Technical SupportPremier North Atlanta -based organization is seeking an experienced Windows Desktop Technical Support consultant for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.Responsibilities:
Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
Document LAN wiring diagram including: wiring closet identification, wiring closet equipment configuration, and wiring drop identification.
Set up new devices, workstations, print stations, and assignments to default printers.
Required Skills:
5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
Windows 10, Office 365 and Active Directory experience required.
Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
Experience imaging using SCCM to create collections and push software.
Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook) and Internet Browsers (Internet Explorer, Chrome, Safari).
MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.
