Quality & Training Support Specialist
- Getzville, NY
- Permanent
- Full-time
- Support compliance training programs and serve as a backup facilitator for compliance training sessions across the organization
- Facilitate core training courses including, but not limited to:
- Mental Health First Aid
- Non-Clinical Boundaries
- Soft Skills Development
- Be an active contributor to the coordination and facilitation of new hire orientation, ensuring a welcoming and informative experience.
- Support onboarding training for administrative and operational support staff.
- Collaborate with managers to align onboarding content with role-specific needs.
- Provide staff training and technical support for LMS use.
- Manage LMS content, user access, assignments, and reporting as it relates to key job functions.
- Monitor training completion, generate compliance reports, and collaborate with stakeholders to ensure compliance.
- Schedule and coordinate in-person and virtual training sessions.
- Prepare materials and provide onsite support for training events.
- Assist in the development of e-learning modules and digital resources.
- Collect and analyze feedback to improve training effectiveness.
- Participate in departmental planning and special projects
- Collaborate with subject matter experts and external partners to enhance training offerings.
- Company Culture: At Horizon, we pride ourselves on cultivating an atmosphere of teamwork where all employees feel heard and valued.
- Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all, and strive toward this goal through the work of our Diversity, Equity, Inclusion and Belonging department, frequent trainings, ongoing conversations, affinity groups, and more.
- Trainings, Trainings, and More Trainings: We have an entire team dedicated to your personal development and professional growth.
- Team Building, Connection, and Relationships: At Horizon, we’re more than co-workers, we’re a community. We support each other, celebrate our achievements and milestones together, and have fun together!
- Retirement: We know you want to retire comfortably and we’re here to help! Horizon offers 401(k) AND profit-sharing programs to make sure you’re set for the future.
- Student Loan Assistance: We help pay off our team members' student loans every month. One year after joining, you’ll have been able to pay off an extra $600!
- Paid time off and paid holidays!
- Horizon employees and their families (includes spouses and children up to age 30) are eligible for a 10% discount on their tuition through a partnership with Capella University.
- Associate’s or Bachelor’s degree in Education, Behavioral Health, or related field required.
- 2 years of experience in training, compliance, or administrative support, preferably in a healthcare or behavioral health setting required.
- Strong organizational, communication, and facilitation skills.
- Proficiency with Microsoft Office and Learning Management Systems.
- Experience with adult learning principles and instructional design.
- Background in training delivery for large organizations with multiple shifts.
- Familiarity with behavioral health regulations and compliance standards.
- Adaptability to evolving operational needs.