Senior Client Success Partner, OTT

Minneapolis, MN
Permanent
Full-time

1 day ago
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Company DescriptionWe’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.Job DescriptionOVERVIEW:Sportradar’s OTT unit has more than 15 years’ experience as a streaming platform provider. The OTT client success team is the link between our clients and our product team and is in constant exchange with the client. In US, we proudly work with companies such as Sinclair/Tennis Channel, BIG10 Network and Fanduel.As a Senior Client Success Partner you will take responsibility for clients and the respective relationships. Being the core contact to the customer, you will guide and consult the partner, including helping to use our CMS in the best way and to increase traffic on the platforms. The ideal candidate has a high interest in the digital world, sports and great communication skills.THE CHALLENGE:

Own the client relationship and act as first point of contact for client related matters and their long term success.
Proactively lead every aspect of the relationship, incl. performance stability and growth, development process, business reviews and regular check-ins, ongoing support and renewal
Demonstrate product knowledge that allows you to help our clients by using the platform most effective
Maintain a deep understanding of client relevant KPIs and how to achieve them, sharing recommendations and insights
Develop and implement new innovative marketing operations with and for our clients to show growth on the platform
Work closely with the product team by providing them with customer feedback and feature requests
Drive and support new business opportunities in US, including OTT pitches, RFP and presentations

YOUR PROFILE:

3+ years of experience working in a customer relationship/success or account management role
Proven ability to build and maintain strategic relationships within companies driving joint success for clients
Strong customer-centric growth mindset
Technology savvy & high interest in the digital world and sports
Highly independent and self-driven personality
English / US native, additional European language skills are of advantage

OUR OFFER:

Work with blue chip clients in the sports industry (e.g. Sinclair, Fanduel, BIG10)

A collaborative environment with colleagues from all over the world (offices in Europe, Asia and US) including various social events and teambuilding.Flexibility to manage your workday and tasks with autonomy.A balance of structure and autonomy to tackle your daily tasks.Vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants.Global Employee Assistance Programme.Calm and Reulay app (leading well-being apps designed to support focus, quality rest, mindfulness, and long-term mental resilience).Online training videos.Flexible working hours.OUR RECRUITMENT PROCESS:Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.Second: interview with the Manager for the position.Onsite Interview: Meet with the local team and take a tour of our office for a final meet-and-greet.Finals Steps: Receive feedback and, if successful, an offer!Additional InformationSportradar intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors including but not limited to experience, qualifications, and location. Base pay is just one component of the Total Rewards that Sportradar provides to compensate and recognize employees for their work. Sportradar offers best-in-class benefits such as a comprehensive benefits package, performance bonus program, equity stock purchase and 401k contribution. Please consult with your recruiter to learn more as all benefits are subject to eligibility requirements.At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!

Sportradar