Software Engineer I (Salesforce)

• Configure basic FSC insurance objects and understand relationships between Policy, Account, and Case records
• Set up fundamental Omni-Channel configurations including basic queues and routing rules for customer service
• Create and modify case record types and page layouts specific to different insurance lines of business
• Build simple flows for common insurance processes like policy inquiries and basic claims intake

• Understand insurance-specific validation rules and field dependencies
• Implement basic automation using Process Builder for routine insurance tasks
• Set up basic Salesforce Connect configurations for read-only access to external insurance data
• Consume platform events in simple Apex triggers for policy and claims updates
• Implement basic REST callouts to external insurance APIs
• Configure Change Data Capture for standard insurance objects

• Understand REST API basics for insurance data exchange
• Create simple Apex REST endpoints for basic insurance operations
• Implement basic bulk API operations for data loading and updates
• Monitor API usage and limits in insurance data processing scenarios

• Perform analysis, design, development, and configuration functions as well as define technical requirements for assignments of intermediate complexity.
• Participate with team to perform analysis, assessment and resolution for defects and incidents of intermediate complexity and escalate appropriately.
• Work within guidelines set by team to independently tackle well-scoped problems.
• Seek opportunities to expand technical knowledge and capabilities.
• Perform other duties as assigned.

• Three years of programming/development experience preferred.
• Delivery - Intermediate delivery skills including the ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases and contribute to tradeoff and negotiation discussions.
• Domain Expertise - Demonstrated track record of domain expertise including the ability to understand technical concepts necessary to do the job effectively, demonstrate willingness, cooperation, and concern for business issues and possess in-depth knowledge of immediate systems worked on.
• Problem Solving - Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them, recognize mistakes using them as learning opportunities and break down large problems into smaller, more manageable ones.
• Communication - Strong communication skills with the ability to clearly and concisely interact with team members, document work in a clear, easy to follow manner, collaborate well with team members, take in well- scoped requirements and ask the right questions to ensure clarification, seek out and receive constructive criticism well and listen when others are speaking.
• Leadership - Intermediate leadership skills with a proven track record of self-motivation in identifying personal growth opportunities.

• Bachelor’s degree or its equivalent in work experience.
• One year of programming/development experience.

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

The Travelers