Critical Infrastructure Technician

Navisite

  • Andover, MA
  • Permanent
  • Full-time
  • 1 month ago
Navisite is a modern managed cloud service provider that accelerates IT transformation for thousands of growing and established global brands. Through our deep technical knowledge and strategic relationships with the world’s leading cloud providers, proven delivery methodologies, platform-agnostic approach and worldwide network of highly specialized experts, we provide the capabilities and practical guidance customers need to successfully embrace IT change and move their businesses forward.JOB TITLE: Critical Infrastructure Technician6pm-6am, 4 days one week, 3 days the next weekJOB SUMMARYThe Critical Infrastructure Technician will have front-line responsibility in deploying critical infrastructure projects, executing planned maintenances, and responding to emergency events in the Andover Ma. Navisite Data Center. The Candidate will have strong verbal and written communication skills and vendor management skills while showing competency in traditional critical facility infrastructure including: HVAC, electrical distribution, uninterruptable power systems (UPS), generators, fire suppression systems, monitoring systems, and other datacenter systems. The Critical Infrastructure Technician will be comfortable being the first-responder to troubleshoot, diagnose and resolve issues with the aforementioned systems within the Navisite Data Center.Consistent with a 24 X 7 operations environment, this position needs to be available to respond to escalated issues. Strong communication skills and interpersonal skills are required. The ability to perform under pressure and utilize command skills is a must. Must be able to interpret blueprints and specification documents. Must be able to follow safe work procedures on systems and equipment. Must be able to troubleshoot complex systems and devices. Must have knowledge of electrical codes and practices associated with the operation, repair and maintenance of electrical systems. Knowledge of chillers, pumping, building controls, UPS, generator, controls and electrical distribution systems.Must have excellent oral and written communication skills and strong collaboration skills. The candidate must be a team player, with an inherent ability to work well under tight timelines, and have strong problem-solving capabilities. Predictive maintenance certifications are a plus.MAJOR DUTIES AND RESPONSIBILITIES
  • Provide first level response diagnosis for alarms via the building management system (Foreseer) and if necessary respond to the alarm situation and coordinate resources and vendors for service restoration.
  • Perform advanced support activities for all facility related systems and equipment in a Data Center environment.
  • Perform on-site installation, preventive maintenance, repair and calibration on electrical and mechanical systems in a raised floor/Data Center environment.
  • Inspect and test complex mechanical and electrical equipment including water cooled chillers and towers, DX dry cooler equipment, computer room air handlers, pumping equipment, fire alarm panels and sensors, motor control devices, facility lighting, signal equipment, communication devices and power circuits.
  • Assist and facilitate the repair and replacement of mechanical devices such as valves, motors, device controls, switches, gauges, wiring, fans, pumps, compressors, condensers and piping.
  • Conduct daily critical infrastructure rounds and ensure shift reports are properly filed for metric analysis.
  • Collect and report on the electrical power utilization. Ensure reports are distributed and filed for metric analysis.
  • Reference Foreseer data for trending on power and cooling utilization.
  • Provide base building support for facility requests within the critical spaces and office environments.
  • Install new circuits for new client builds and for expansion or upgrades for existing clients.
  • Build and/or modify client colocation cages for upgrades and new builds.
  • Monitor air floor in the critical spaces and make modifications as necessary. Add ceiling grid and vented floor tiles as required or directed.
  • Ensure that the inventory and organization of connectors and plugs, electrical boxes, conduit and wire is sufficient to respond to emergency service requests.
  • Prepare electrical requirements lists for new builds and upgrades and submit requirements to suppliers for quotes.
  • Maintain CI equipment asset database, collect electrical readings, calculate capacities and make recommendations when appropriate to upgrade equipment
  • Provide updates to NSC during events, provide capacity reports to management, and update MOP’s. Review vendor service reports for accuracy
  • Assist in planning, development and implementation of appropriate programs for the Inspection, installation, maintenance and repair of electronic communications, data control and monitoring systems in a raised floor/data center environment.
  • Disarm or disable fire suppression systems as required by procedures during maintenance activities. Make proper notification to the Fire Department and restore systems as work is completed.
  • Maintain good housekeeping practices within the Data Center and Critical Infrastructure environments.
  • Ability to communicate intelligently and effectively with contractors performing maintenance or upgrade work on systems installed in a data center operations environment
  • Assist with the Rack and stack of equipment including: network switches and routers, servers, storage and data management devices, power distribution devices, equipment grounding, patch cable network connections to equipment including copper and fiber, any other equipment necessary for data center operations
REQUIRED QUALIFICATIONSSkills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Possess a valid Massachusetts Electrical license
  • 3 to 5 years’ experience in facilities management as a Critical Infrastructure Technician for a datacenter environment or experience working in a similar environment as a facility service technician.
  • Or 3 yrs. experience Min. as a Licensed Electrician performing electrical installations within commercial, Industrial, or Critical Infrastructure environments.
  • Strong troubleshooting skills.
  • Experience with tools such as a multimeter, IR camera and anemometer
  • Possess a solid understanding of electrical systems, HVAC systems, generators, UPS’s, fire systems, and other critical equipment for support of a Data Center.
  • Maintain general knowledge of regulatory laws, requirements, codes, and rules
  • Capable of understanding Method of Procedures (MOPs) document and experienced with executing detailed MOPs.
  • Capable of working night shifts and supervising electrical, mechanical and base building maintenance.
  • Experience working with items such as batteries, electrical panels, air conditioners etc. as necessary.
  • Understanding of the proper use of Personal Protective Equipment, where and when to use it.
  • Capable of working extra shifts (OT) for other team member that are taking PTO
  • Proficient in Visio, Microsoft Office, BMC/Remedy and SharePoint.
  • Experience with change management and incident management processes.
EducationHigh School diplomaCDCP or ITIL FoundationTrade Certifications related to HVAC, electrical, safety and Data Center facility operations preferredRelated Work Experience 3 to 5 Number of YearsWORKING CONDITIONSThis position requires ability to work in a Datacenter, electrical rooms and mechanical rooms. May require climbing ladders and standing for long periods of time. Must be able to lift and carry heavy objects, stoop, kneel or bend to perform duties. Travel may be required at times to provide coverage at other sites.

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