Network Operator

TekSynap

  • Hawaii
  • $82,000-89,000 per year
  • Permanent
  • Full-time
  • 1 month ago
Responsibilities & QualificationsRESPONSIBILITIESMonitor and manage network performance, faults, and incidents using established tools and protocols.Provide Tier I support: respond to end-user issues, resolve common problems via scripts or SOPs, and escalate as needed.Provide Tier II support: perform in-depth troubleshooting, diagnostics, and resolution of complex issues with voice/video networks.Support system fault isolation and coordinate with Government field service technicians to resolve outages and enable new services.Maintain accurate documentation for circuit layout records (CLRs), incident logs, and performance metrics.Interface with other IT teams and stakeholders to support integrated NOC functions.Operate within a 24/7/365 environment, including holidays and weekends, via rotating shifts.Comply with all physical and information security standards and procedures.REQUIRED QUALIFICATIONSActive DoD Secret security clearance required at time of hire. * Active Work Role ID: 441 Certification: Security +, CISCO CCNA Security, GSEC, SSCP.1–3 years of experience in network operations, telecommunications, or helpdesk/NOC environments.Working knowledge of VoIP technologies, preferably AVAYA systems; certification or equivalent experience required.Familiarity with incident response tools, ticketing systems, and standard operating procedures.Strong problem-solving skills with the ability to work independently or in a team environment.Must be able to read and follow technical documentation and procedures in English.DESIRED QUALIFICATIONS
  • AVAYA VoIP certification or similar network management certification.
  • Prior experience supporting DoD or federal telecommunications infrastructure.
Familiarity with CWF Code 441 – Network Operations Specialist baseline requirements (DoD 8140.03).OverviewWe are seeking a Network Operator to join our team supporting Navy Enterprise Voice & Video System - Network Operations Center (NOC) in Joint Base Pearl Harbor-Hickam (JBPHH), Hawaii.This role provides Tier I and Tier II network monitoring and incident resolution services for unclassified telecommunications and voice/video services supporting Joint Base Pearl Harbor-Hickam (JBPHH) and its annexes.TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.Visit us at .Apply now to explore jobs with us!The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.Additional Job InformationWORK ENVIRONMENT AND PHYSICAL DEMANDSThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.Location: Onsite coverage at NCTAMS PAC’s JBPHH Facility * Type of environment: Office
  • Noise level: Medium
Work schedule: Rotating shift work, including weekends and holidays, required to maintain 24/7 coverage.Amount of Travel: up to 10%PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.WORK AUTHORIZATION/SECURITY CLEARANCE
  • US Citizenship
  • Clearance requirement: Active Secret (T3 Investigation)
OTHER INFORMATIONPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.WAGE INFORMATIONTarget salary range: $82,000.00 - $89,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.EQUAL EMPLOYMENT OPPORTUNITYIn order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.

TekSynap