Retail Store Manager - AT&T Authorized Retailer

• Fully accountable for execution of sales, service and customer experience initiatives in store.
• Demonstrate the right customer behaviors defined by delivering an extraordinary experience.
• Consistently demonstrate excellent leadership and coaching skills by inspiring, engaging, and motivating team to succeed.
• Create a work environment where all employees can excel.
• Manage Customer Experience on a frequent basis.
• Support team and assist with customer transactions, counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics.
• Perform role plays with personnel on a regular basis to demonstrate "what right looks like."
• Be the first point of contact to resolve or escalate any billing/service issues appropriately while communicating discrepancies regarding inventory, fraud, etc. to leadership, Loss Prevention Department and/or HR in a timely manner.
• Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize sales.
• Partner with District Manager and other appropriate parties to successfully launch new products, services or processes.
• Ensure that employees are properly trained on new products and promotions to sell with confidence.

• Remain on sales floor most of the time in order to be available for coaching and developing store personnel.
• Partner with District Manager to review headcount forecast plan and staffing.
• Schedule to properly meet business needs, training and special events such as product launches.
• Instill a sense of pride and ownership in store appearance -- where all employees understand their store is the face of AT&T to every customer.
• Review and drive operational compliance of back office processes, procedures, reports, documentation and policies.
• Safeguard codes, passwords, and proprietary Company assets.
• Respond in a timely manner to all communications, requests for supporting information, or corrections to system errors.
• Ensure timely completion of required training within store.
• Ensure proper implementation of Primer values, goals, and aspirations within their store to foster an optimum culture of positivity.

• We offer New Hire Ramp Up Bonus payments for the first three months
• Training and Opportunity to grow
• Supportive team environment
• Medical/Dental/Vision, Paid Time Off, 401k and more
• "Prime Scholars" - Education Benefit (Tuition Discount)

• Excellent sales skills and demonstrated ability to meet or exceed performance standards.
• Ability to motivate, lead, and develop others.
• Ability to work flexible hours, including evenings, weekends and holidays per business needs.
• Ability to operate a personal computer, wireless equipment, copier and fax.
• Effective communication, presentation and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to work at multiple locations within district as needed.
• Familiarity with wireless terminology and AT&T Mobility systems preferred.

• 6+ months of sales management experience.
• 3+ years fulltime retail work experience.

• Ability to lift up to 10 pounds.

• Job Type: Full-time
• Pay: $50,000.00-$75,000.00
• Shift: 8 hour shift
• Weekly day range: Weekend availability

Prime Communications