Slot Floor Supervisor -Lincoln

Ho-Chunk, Inc.

  • Lincoln, NE
  • $27.40 per hour
  • Permanent
  • Full-time
  • 1 month ago
Summary:Slot Floor SupervisorSUMMARY DESCRIPTION:The Slot Floor Supervisor is responsible for overseeing the daily procedures of the Slot Operations department while following and implementing company policies, rules, and regulations of a designated shift. Pay starts at $27.40/hour.ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
  • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, Lincoln.
  • Assists in developing and implementing effective strategy for managing customer service for the Slot Operations Team.
  • Pays and/or verifies jackpots over certain amounts as predetermined by the property’s Internal Controls.
  • Creates weekly and daily schedules.
  • Ensures application of federal currency reporting standards.
  • Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional, and positive manner. Shows genuine concern and empathy, actively listens to the guests, and take ownership of their concerns and follows through to a resolution.
  • Maintains meticulous security of keys, radios, handheld devices and any other items issued to them and complies with company safety standards.
  • Attends all required training meetings.
  • Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Must be flexible in scheduling based on business needs.
  • Performs other tasks as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
  • Must be 21 years or older.
  • High school diploma. GED, or relevant experience.
  • Three (3) years of experience in a guest service or customer service driven industry in a high volume, complex resort casino environment preferred.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software; and slot systems experience a plus.
  • Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
  • Ability to interact with mobile devices and touch screen technology
  • Previous experience using Smart Phones and/or Tablets applications strongly preferred.
  • The ability to learn player tracking systems and complimentary guidelines consistent with normal industry standards.
CORE COMPETENCIES:
  • Guest Focus
  • Initiative
  • Teamwork Orientation
  • Communication Proficiency
  • Ethical Conduct
  • Problem Solving/Analysis
  • Decision Making
  • Flexibility
  • Stress Management/Composure
BENEFITS
  • Federal Employees Medical Coverage
  • Full Insurance Coverage offerings
  • 401K with Day 1 Vesting & Company Match
  • Quarterly Incentive Program
  • Vacation, Holiday & Sick Days
  • Discounted Meal Program
TRAVEL REQUIREMENTS: Travel is generally not required for this position.WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.CERTIFICATION REQUIREMENTS:
Is this position responsible for selling, serving or distributing alcoholic beverages or do they have comp authority? NoGaming License Required? Ability to secure and maintain NRGC Gaming License.
Other Certifications? N/APlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.PHYSICAL REQUIREMENTS ASSESSMENT
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.WORK ENVIRONMENT:
1 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
1 Exposure to cramped spaces
1 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
1 Exposure to work safety hazards
3 Exposure to secondhand smoke
2 Amount of overtime/extended work hours requiredPHYSICAL EFFORT:
1 Physical mobility: movement from place to place on the job, considering distance and speed
1 Physical agility: ability to maneuver body while in place
1 Ability to lift up to 75+ lbs.
1 Physical strength to manage routine office materials and tools
1 Dexterity of hands and fingers
1 Dexterity of feet
1 Physical balance: ability to maintain balance and physical control
1 Coordination: including eye/hand, hand/foot, etc.
1 Endurance: prolonged physical activity with limited opportunity to restMENTAL EFFORT:
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculationCOMMUNICATION:
1 Fluency in English
0 Fluency in another language
3 Verbal communication
3 Written communication
1 Non-verbal communicationSENSORY ABILITIES:
3 Ability to see
3 Ability to distinguish colors
1 Ability to hear
0 Ability to smell
0 Ability to taste
1 Sense of touch

Ho-Chunk, Inc.