Customer Service Representative
Equus
- Houston, TX
- Permanent
- Full-time
- Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
- Understands entire office operation sufficiently to direct customers appropriately
- May summarize services to customers who ask what we do
- Offers work application and encourages its completion when appropriate
- May check for previous work registration or other service and updates MIS systems
- Provides information about community resources
- May provide job search assistance including direct referral to jobs in the database
- Records those referrals properly
- Assures that needed materials are available to the public near the office entry
- Other duties as assigned
- High school diploma or GED and two years of college coursework OR
- High school diploma or GED and two years of customer service OR equivalent combination of education and experience
- Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
- Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
- Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
- Uses tact, diplomacy, and persistence in providing suggestions to customers
- Is friendly, courteous and presents herself/himself as a professional
- Is able to handle effectively situations where a large number of customers want her/his attention at the same time