Sales and Experience Manager

Goldfish Swim School

  • Puyallup, WA
  • $23.00-27.00 per hour
  • Permanent
  • Full-time
  • 17 days ago
Benefits:
  • Competitive salary
  • Employee discounts
  • Free food & snacks
  • Health insurance
  • Opportunity for advancement
  • Training & development
🌟 Now Hiring: Sales and Experience Manager📍 Location: Puyallup, WA | 💼 $23/hr+ | Full-Time | Healthcare Eligible (30+ hrs/week)At H&H Swim School, we don’t just create confident swimmers — we build an unforgettable experience for every guest who walks through our doors. We’re looking for a Sales and Services Manager who’s energized by teamwork, motivated by improvement, and passionate about creating WOW moments for families and staff alike.🌊 About the RoleAs the Sales and Services Manager, you’ll be the heartbeat of our front-of-house operations. From managing the lead cadence and coordinating marketing efforts to training team members and running events — your leadership will directly impact how our community experiences the magic of H&H.Reporting to the Assistant General Manager, this role combines hospitality, organization, and leadership. You’ll also serve as Manager on Duty during assigned shifts, ensuring everything runs smoothly and joyfully.🔑 Your ResponsibilitiesLead Management & Team Coordination
  • Ensure leads are followed up with promptly and effectively
  • Track lead interactions and team task completion
  • Support and guide the front desk team in achieving daily goals
Marketing & Billing Support
  • Collaborate with the Marketing Coordinator to analyze trends and implement outreach strategies
  • Oversee billing communications before and after invoicing
  • Address customer concerns with clarity, compassion, and efficiency
Training & Onboarding
  • Train and mentor new and current team members at the front desk
  • Foster a culture of service, support, and continuous learning
Event & Inventory Oversight
  • Coordinate logistics for internal events, family swims, and birthday parties
  • Manage inventory for Treasure Island, Snack Shack, and ribbons
  • Submit purchase requests as needed
Reporting & Operations
  • Run regular reports to track performance and drive improvement
  • Maintain organized filing and data systems
  • Ensure smooth daily operations at the front desk and beyond
đź’™ What We Believe In
  • A Collaborative and Supportive Team Culture: You’re not just managing — you’re building up others to shine.
  • Be Better Every Day: Small improvements, big impact. You’re always learning, growing, and helping others do the same.
  • Celebrate!: We recognize wins, cheer each other on, and make work joyful.
  • Deliver Incredible Hospitality: Every interaction should leave a lasting positive impression — for both guests and teammates.
📆 Schedule & Availability
  • This is a full-time position (30+ hrs/week)
  • Flexible availability is required, including:
  • At least 1 AM weekend shift
  • 3 weekday PM closing shifts
  • 1 weekday AM opening shift
✅ Healthcare eligibility begins after 90 days of working 30+ hours/week.🧪 Certifications
  • Lifeguard Certification required (Training provided if not currently certified)
  • All certifications must be kept current in accordance with renewal standards
🎉 Why You’ll Love It HereWe work hard, support each other, and have fun doing it. At H&H, we celebrate your growth, your wins, and your unique contributions — and we’re committed to helping you thrive both professionally and personally.📩 Ready to Make a Splash?
Apply today and help us deliver the Golden Experience to every family — while growing in a company that’s all about purpose, positivity, and progress.

Goldfish Swim School