Community Health Advocate -Bilingual
HealthCare Access Maryland
- Baltimore, MD
- $21.50 per hour
- Permanent
- Full-time
30, hypertension, untreated sexually transmitted infection, substance use disorder, history of infant loss, preterm birth, or low birth weight baby, are chronic tobacco users, and have complex social determinants of health limiting timely access to prenatal care.The Community Health Advocate (CHA) will use trauma-informed strategies to outreach pregnant and postpartum women who are unable to be located through traditional outreach methods or who refuse to engage with care coordinators at time of first outreach attempt. The CHA will be embedded in Judy P. Hoyer Center Early Learning Hubs, known as “Judy Centers,” to locate pregnant women and reconnect them to HCAM’s Care Coordination Program and to connect them to the rich services for parents, children and families offered by the Judy Center. The CHA will have access to tools and strategies to build trust with the highest-risk, hard to reach pregnant women in the targeted region and to connect them to quality client services.ESSENTIAL DUTIES:
- Work collaboratively with Judy Center staff creating a referral system between the Judy Center and HCAM to ensure that pregnant women are re-connected and referred to HCAM for prenatal services.
- Partner with Judy Center staff and host/cohost community events to gain higher visibility and knowledge regarding the work of HCAM and the Judy Centers
- Complete face-to-face outreach with clients in the community or client homes as needed to locate pregnant and postpartum women and infants for connection to prenatal services.
- Provide linkage and coordination to OB, MCO, pediatric or primary care, postpartum care, dental care, specialty care, as well as linkage to the Maryland Medical Care Programs as needed.
- Assessment, triage and referral of pregnant and postpartum women and infants to Baltimore City Home Visiting Programs for long-term case management services.
- Aid with the removal of barriers to accessing healthcare including through referral to Medical Assistance Transportation and other support services.
- Documentation of all outreach activities according to standard operating procedures in the electronic medical record, eClinicalWorks database.
- Participation in local/state meetings, conferences, community meetings
- Participate in professional development opportunities that build effectiveness in areas of client engagement and intervention, motivational interviewing, trauma-informed outreach strategies.
- Participate in city-wide initiatives/groups/committees as applicable.
- Bachelor’s Degree in a health-related area preferred.
- Certification in Community Health Work is a bonus.
- At least two years of experience providing home/community outreach to the maternal and child health population in Baltimore City.
- Demonstrated knowledge in the following areas: Community Outreach and Medicaid System Navigation.
- Demonstrated knowledge and experience working with HealthChoice Medicaid recipients and Managed Care Organizations.
- Bilingual in Spanish
- Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
- Organizational skills with the ability to meet a demanding workload.
- Excellent oral and written interpersonal and communication skills required.
- Organizational and Problem-solving skills
- Proven ability to work efficiently and meet deadlines.
- Strong knowledge of community resources
- Ability to work independently and as part of a team to achieve project success in outreaching clients identified for care coordination.