Practice Manager - Primary Care

• Provides strategic leadership for a practice’s growth, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgment.
• Collaborates with leadership and Providers to develop and implement strategic growth plans including identifying, recommending, and implementing practice needs: staffing, services, equipment, and facilities. (Including but not limited to office relocation and participation in design/development of new office facilities)
• Responsible for financial management practices including bank reconciliations and deposits, ensuring cash control, payment authorization, vouchers, budget collaboration, implementation, and management.
• Manages the daily operations of usually one (1) or more practices and ensures the coordination of the work activities and staff schedules. Ensures that staff understands and follows established office policies and procedures; oversees training of new staff and continued training of existing staff.
• Leads office staff teams with exemplary practices when hiring, training, coaching, evaluating, and implementing the progressive discipline policy when necessary. Provides timely communication to Human Resources regarding resignations, open positions, etc.
• Timely screens and interviews the pre-screened candidates for office positions.
• Responsible for reviewing monthly/quarterly practice reporting regarding Patient Satisfaction, Patient Access and other practice specific reports and identifying areas of improvement.
• Responsible for ensuring effective communication with all staff and providers regarding policies, procedures, forms, changes, and requirements and new initiatives as appropriate. The ability to collaborate with other areas of the organization.
• Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, BioMed and Maintenance Departments, as appropriate. Maintains supplies, inventory, and ordering processes within the office site.
• Monitors and communicates risk and quality issues to appropriate providers, manager, and/or director.
• Identifies and analyzes work issues and coordinates corrective action plans with appropriate provider, manager, or director. Responsible for the implementation of the execution of all staff performance management (Shine) conversations, ensures timely completion in accordance with Health First policy and procedure.

• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

• Education: Bachelor’s degree in relevant field.
• Work Experience: Three (3) years’ experience in a managerial or leadership position.
• Licensure: None
• Certification: None
• Work Experience in Lieu of Education: Four (4) years’ experience in healthcare or leadership position.
• Skills/Knowledge/Abilities:
• Knowledge and proficiency in Word, Excel, PowerPoint
• The ability to regulate emotions, respond effectively to emotions, and create positive relationships within the practice.

• Certification: Any one of the following:
• Certified Professional Coder (CPC).
• Certified Professional Biller (CPB).
• Certified Physician Practice Manager (CPPM).

• Skills/Knowledge/Abilities: Knowledge and utilization of all Microsoft products.

• Majority of time involves sitting or standing; occasional walking, bending, and stooping.
• Long periods of computer time or at workstation.
• Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
• May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Health First