Sales Consultant - Millcreek, UT

• Reach and/or exceed established sales goals for the location.
• Deliver courteous, personalized and exceptional service to each and every customer.
• Prospect, qualify, update and promptly follow up on all customer sales leads to generate traffic related to selling vehicles.
• Demonstrate vehicles to prospective customers (including test drives, customer vehicle orientations, and final walkthroughs).
• Utilize dealership computer management software to log, track and follow up with all vehicle sales customers daily interactions.
• Stay informed on all local vehicle laws, tax requirements, and regulations related to the vehicle sales in your market.
• Protect and secure all customers personal data and communication (both electronic and physical) with the upmost care and as required by law.
• Ensure any vehicles used in the physical presentation remain in top form. They must be clean, and protected from theft and/or damage.
• Present all financing, and extended service contract options to potential sales customers.
• Prepare all sales paperwork related to the sales with much attention to detail.
• Thoroughly inspect all potential trade-in vehicles.
• Occasional set up and work at off site shows may be required.
• Set up and maintain sales display area at the sales center.
• Maintain a clean and organized sales office at all times.
• Oversee the scheduling of all customers deliveries.
• Work closely with the local manager on scheduling service/detail department on all sales vehicles needs.
• Document and handle all customers payments, ensuring that all payments due are received and/or internal financing paperwork, stipulations, insurance are in place prior to final delivery.
• Follow up with all sales customers post-delivery to ensure customer satisfaction.
• Refer any customer satisfaction issues to local management and/or sales warranty department.
• Provide training to new customers (i.e., walk-throughs).
• Perform other duties as assigned.

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.

• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension.
• Teamwork - Gives and welcomes feedback; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Acumen - Understands business implications of decisions; demonstrates knowledge of market and competition; aligns work with strategic goals.
• Ethics - Works with integrity and principles; upholds organizational values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals. This may include nights and weekends.
• Professional appearance - displays good personal grooming and adherence to company protocol

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor's degree from four-year College or university; prior related work experience; or equivalent combination of education and experience is required. Possess a valid Drivers License. Maintain any local required occupational licensing (if applicable), and keep that license in good standing.

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle, feel, or type. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

• The working conditions are normal for a retail environment.

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