About RampAt Ramp, we're rethinking how modern finance teams function in the age of AI. We believe AI isn't just the next big wave. It's the new foundation for how business gets done. We're investing in that future - and in the people bold enough to build it.Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. But we're not just building features powered by AI. We're building a platform where agents can chase receipts, close books, flag risks, and surface insights. This enables teams to reclaim their time and reinvest in what matters.More than 40,000 businesses, from family-owned farms to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.Ramp's investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, among others, in addition to 100+ angel investors who have been founders or executives of leading companies.Ramp has been named to Fast Company's list and LinkedIn's for more than 3 years, as well as the Forbes , CNBC , and TIME Magazine's 100 .About the RoleImplementation Specialists at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp's products for newly-closed customers. As an early member of the team, you will have the opportunity to help build and refine Ramp's Implementation organization and define the customer strategy that fuels our growth.What You'll DoEnsure fast, thorough, and complete onboarding of new Ramp customers by partnering with Commercial Account Managers to educate new customers on Ramp's functionality and best practicesWork with new customers to deeply understand their current work flow, pain points, and obstacles to full rolloutDrive revenue for Ramp by ensuring there are no unnecessary delays in the implementation process and continuing to sell the customer on why implementing Ramp is a high-value initiativeBecome an expert in the full range of integration and configuration options for Ramp's suite of productsPartner closely with the product team to ensure customer feedback is reviewed and prioritizedBalance priorities and multiple tasks supporting implementation, follow-up, and proactive outreachWhat You NeedMinimum 3 years of experience in customer success, account management, or product operations experience in a B2B organizationExceptional project management and time management skillsExcellent verbal and written communication skillsDesire to learn product inside out and understand why Ramp was built the way it was and know how to communicate this effectivelyProven track record of exceeding quota and/or outperforming key target metricsAbility to anticipate customers' needs and position product solutions accordinglyHigh adaptability and ability to thrive in a fast paced environmentNice to HavesBachelor's degree from an accredited universityExperience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)Experience with financial services salesExperience at a high-growth startupBenefits (for U.S.-based full-time employees)100% medical, dental & vision insurance coverage for youPartially covered for your dependentsOne Medical annual membership401k (including employer match on contributions made while employed by Ramp)Flexible PTOFertility HRA (up to $5,000 per year)WFH stipend to support your home office needsWellness stipendParental LeaveRelocation support to NYC or SF (as needed)Pet insuranceReferral InstructionsIf you are being referred for the role, please contact that person to apply on your behalf.Other noticesPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.