Casteel Heating, Cooling, Plumbing, and Electrical is seeking a Dispatch Supervisor!Primary Job Function:Dispatch supervisors are responsible for overseeing the activities of their team. They ensure that everyone is doing their job properly and in accordance with company policy, and they act as a liaison between employees and management when necessary.Dispatch Supervisor
Supervising dispatchers in all aspects of their jobs, including scheduling, training, and performance management
Maintaining and updating call logs, incident reports, and other records of dispatch activities
Reviewing incoming calls to determine priority level and appropriate response
Ensuring that callers are routed to the appropriate department or agency based on the nature of their requests
Overseeing the operations of dispatch centers to ensure that all incoming calls are answered in a timely manner
Monitoring ongoing emergency situations to ensure that appropriate responses are being enacted
Requirements:· Proven Leadership skills· Tech-savvy with knowledge of relevant methods (CAD)· Fast typing with experience in data entry· Knowledge of procedures and guidelines for emergency situations· Proficient in English (oral and written)· Outstanding organizational and multitasking abilities· Active listener with excellent communication skills· Sound judgment and critical thinking· High school diplomaJob Posted by ApplicantPro