Guest Services Manager
Westbrook Inn Bed and Breakfast
- Westbrook, CT
- $18.00-22.00 per hour
- Permanent
- Part-time
- Competitive salary
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
- Guest Relations: Provide a warm and attentive welcome to guests upon arrival. Facilitate check-in/check-out procedures, address inquiries promptly, and accommodate any special requests to ensure a seamless and pleasant stay.
- Personalized Service: Offer tailored recommendations for local attractions, restaurants, and activities based on guests’ interests, enhancing their overall experience.
- Housekeeping Oversight: Ensure that guest rooms and common areas are impeccably clean and well-maintained. Collaborate with housekeeping staff to meet high standards of presentation and comfort.
- Reservations Management: Manage bookings through phone, email, and online platforms with efficiency and accuracy. Maintain and update booking calendars, and promptly respond to reservation inquiries.
- Breakfast Service: Prepare and serve a delightful daily breakfast, ensuring a high-quality dining experience that exceeds guest expectations.
- Financial Management: Handle financial transactions, maintain accurate records of bookings and expenses, and manage daily financial reports with precision.
- Marketing and Promotion: Contribute to the promotion of the inn through social media, local partnerships, and marketing materials to attract and retain guests.
- Maintenance and Safety: Oversee property maintenance and address any safety concerns, coordinating with contractors and service providers as necessary.
- Guest Experience Enhancement: Continuously seek opportunities to enhance the guest experience, addressing feedback and making improvements to ensure satisfaction.
- Experience: Prior experience in hospitality or customer service is preferred. Previous experience as an innkeeper or in a similar role is advantageous.
- Skills: Excellent interpersonal and communication skills. Ability to multitask, resolve issues efficiently, and manage time effectively.
- Attention to Detail: Strong commitment to cleanliness, organization, and high-quality guest service.
- Flexibility: Willingness to work flexible hours, including weekends and holidays, as required.
- Technical Skills: Proficiency with reservation systems and basic office software.
- Physical Skills: Ability to lift 20 lbs. Must be comfortable with multiple flights of stairs
- High school diploma or equivalent required. Coursework or training in hospitality or business is a plus.
- Competitive salary
- Paid Time Off
- Flexible Schedule
- Gym membership contribution