Implementation Manager - Controlled Substance Compliance
- Cincinnati, OH
- Permanent
- Full-time
- Bachelor's Degree or 4+ years of relevant experience inside or outside of Kroger
- 3+ years experience with regulatory environment and laws in their areas of responsibility
- Ability to handle multiple projects and respond to changing business priorities
- Strong follow-up, accountability, and attention to detail
- Proficient in Microsoft Office
- Ability to maintain communication throughout the division and enterprise
- Ability to work both independently and as part of a team
- Ability to respond to changing business priorities
- Self-directed, ability to execute projects with minimal supervision
- Excellent project management skills with the ability to effectively meet deadlines
- Excellent oral/written communication skills
- 2+ years of healthcare-related experience
- Any data/business/process analyst experience
- Certified Pharmacy Technician or other relevant healthcare certification
- Certification in process improvement or project management
- Lean Six Sigma Certification
- Understand federal, state, and other applicable laws and regulations as it relates to controlled substances
- Interpret laws and regulations to determine their potential impact on business programs with guidance from Subject Matter Experts (SMEs)
- Manage the rollout of new initiatives, serving as a liaison between SMEs, relevant corporate teams, and division/store teams for training initiatives
- Manage projects in partnership with SMEs and departmental leaders
- Draft policies and related documentation with oversight and communicate requirements as appropriate
- Create training documents and implement associate training with oversight from the SME
- Collaborate with SME and training team to design and develop interactive learning solutions for division and store associates
- Design and perform evaluation methods to measure results of training
- Respond to requests from agencies and resolve issues with oversight from SMEs
- Communicate assigned tasks and timelines and deliver consistent project updates to various contributors and stakeholders about strategy, adjustments, and progress
- Identify risks/barriers to project implementation, necessary deliverables, and appropriate timelines
- Assist in identifying opportunities to improve execution by analyzing reports/systems
- Guide the facilitation of working sessions to identify areas of opportunity and develop current and future state processes for team initiatives
- Ensure solutions are instructionally sound and adhere to quality standards, policies, and procedures
- Maintain records to meet regulatory compliance requirements
- Travel independently up to 25% to divisions and stores to oversee the implementation and follow up of new and enhanced processes/programs
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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