Network/System Engineer
- Charlotte, NC
- Contract
- Full-time
- Manage design, configuration, and certification for a large or several small to medium systems
- Deal with most difficult or complex systems and generate new design ideas
- Interface with business areas to ensure all initiatives support business strategies and goals
- Primary liaison with vendors, consultants and Sr Tech Mgrs
- Interpret diverse business requirements into technical Collaboration and Productivity (CAP) solutions framework
- Provide technology roadmaps governed by strategic direction, business requirements as well as resourcing and financial constraints
- Work across multiple vendors and internal partners to produce technically excellent solutions architecture that is aligned to business needs and direction
- Provide impute to technical direction and frameworks to meet business needs
- Provide expert consultation for major network initiatives or incidents
- Produce and/or endorse network standards
- Provide guidance and recommendations specific to customer requirements
- Evaluate emerging technologies against business and IT strategic needs
- Serve as a contributor on network initiatives
- Update standards and guidelines as requested
- Review the feasibility of new and existing IT projects
- Write technical and business documentation
- Lead high level scoping and costing activities if required
- Develop strong linkage with the Architecture and Solutions team to deliver standard designs and ensure compliance
- Participate in peer reviews for high and low level designs
- Ensure LOB and production characteristics are understood
- Responsible for delivery of complex solutions on time and on budget
- Develop detailed, low level technical designs for complex Enterprise Voice Solutions
- Ensure successful delivery of technical solutions into the production environment
- Provide L3 support to resolve complex and visible production issues as required
- Accountable for certification environment oversight
- Design to meet customer's availability requirements
- Recommend and leverage tools to ensure effective platform management
- Evaluate high risk change
- Provide subject matter expertise to line of business, relationship managers, network teams including Operations
- Identify risks and recommend remediation process
- Engage with Product Management, Architecture and both internal and external partners to help drive technology roadmaps
- Work with client Architecture to help maintain specific multiyear technology roadmaps aligned with business unit plans
- Develop and maintain specific architecture blueprints and design standards (in an engineering repository)
- Certify project teams' compliance in accordance with the toll gate process entry and exit criteria
- Develop testing strategy and technology certification plan and review results
- BS or BA in engineering or computer science
- 10+ years of experience in networking industry
- 10+ years of experience in Voice and Collaboration industry
- Ability to thoroughly review, understand and interpret technology updates for applicability in the environment we support
- Strong analytical and critical thinking skills
- Ability to handle multiple tasks simultaneously and respond under pressure
- Demonstrated work experience in similar capacity as an architect for large enterprise network
- Knowledge market data/exchange technologies
- Familiar with technology trends in networking, examples include but not limited to software defined networking (SDN), BYOD, SIP session management, etc.
- Expertise in voice technologies including but not limited to SIP Trunking and SIP interworking, voice over IP protocols (H.323/SIP), IP PBX, session management, etc.
- Expertise in Client, Genesys, Cisco voice platforms and unified communication and collaboration technologies
- Expertise in LAN/WAN technologies including but not limited wired/wireless LAN environments, data center networking, Intranet/extranet environments, load balancing, Hypervisor, Fibre channel as well as wide area networking technology such as IP/MPLS, SONET/SDH, DWDM technologies, IP Multicast (PIM, MBGP) and Quality of Service environment
- Experience with networking products such as routers, switches, load balancers, firewalls and WAN optimization products
- Able to maintain and update engineering documentation and standard operating procedures
- Knowledge of virtualization strategy with on-prem, public cloud, private cloud, and hybrid environments
- Experience in automating and scripting processes for configuration reconciliation to replace manual process
- Demonstrate extensive technical experience working with large VoIP network using Cisco Voice collaboration platforms and solutions including Call Manager/CUCM, Unity Connection Voice Mail, Jabber, Webex, Webex Teams, MRA, Expressway, Telepresence, CMS, TMS and video end points DX, SX, IX
- Spark and Spark Boards
- Firm understanding of VMWare vSphere virtualization with ESXi and vCenter
- Sound working knowledge of SRTP, RTP, Opus, SCCP, and SIP and SIP interworking
- Broad working knowledge of call routing in complex fortune 500 company with QSIG, MGCP, CAC, H323 and SIP
- Firm understanding of TDM, VoIP and call control disciplines as well as next generation networks using APIs, WebRTC, and HTML5
- Session Management knowledge, with experience integrating to Avaya Aura, Cisco SME, Acme, Asterisk and Sonus/Ribbon products
- SIP and Traditional ISDN/PRI Trunking and broad experience with carrier network, SIP trunking interworking including RFC standards
- Sonus/Ribbon Gateway Technology configuration and/or integration experience (2K,5K,7K and 9K)
- Layer 2 VLANs experience and configuration, internetworking using BGP, ISIS, OSPF
- Extensive understanding of QoS standards and best practice for Real Time media
- E911 configuration on Cisco products and West/Intrado
- SfB/Lync on premise and on line solutions
- Unimax Second Nature experience
- HPNA experience
- Splunk experience
- Microsoft Teams Voice integration experience
- Experience in financial industry
- Ability to work well independently and with a team
- Strong communication skills
- Able to document well
- Strong ability to drive programs ahead
- Knowledge of other vendors such as Juniper, Aruba, Arista, Cisco and Sonus/Ribbon
- Additional considered competencies with of MSFT infrastructure such as Active Directory, IM&P, .net, power shell, exchange
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
- Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF and Illinois)