Resident Coordinator

• Staff the front desk to include answering the phone, authorizing access to clients and guests, and monitoring the security of both buildings.
• Monitor and enforce the program policies with residents, clients, and visitors.
• Conduct safety & perimeter checks of all entrances, exits, and the entire property grounds.
• Maintain facility upkeep by the laundering of sheets, towels, pillowcases and blankets for the emergency shelter.
• Inform appropriate personnel of problems with operation of appliances, plumbing, heating and electrical systems to ensure site remains safe and operational.
• Maintain order and communicate/enforce rules and policies.

• Log in /out residents, client and visitors.
• Maintain nightly bed list for the emergency shelter.
• Record significant occurrences in logbook in a professional manner.
• Initiate and model respectful interactions with residents.
• Assist with wake-ups and morning cleanup for the emergency shelter.
• Maintain an atmosphere conducive to a good night’s rest for the emergency shelter.

• Ensure all clients are provided with adequate bedding.
• Monitor and ensure the return of all towels, blankets and other Drexel House property issued to clients.
• Ensure comfortable environment for clients and residents.
• Visually and aurally monitor shelter bunkhouse and bathrooms to maintain safety and security of residents and premises when appropriate.
• Ensure clients and residents are completing daily chores.
• Provide resident services and information.

• Resource information lists.
• Deliver messages and packages.
• Follow up with residents and clients about scheduled items, such as reminder of appointment times.
• Work with and support volunteer staff and interns.
• Responsible for providing back up if shift staffing levels require.
• Responsible for coordinating transportation needs for residents of the facility as well as the schedules of other office personnel.
• Other duties as assigned

• High School Diploma or G.E.D.
• Applicant must successfully pass required background checks prior to an offer of employment.
• Proof of negative TB test within the past 12 months
• Ability to work effectively with people displaying a wide range of varying behaviors.
• Ability to communicate and work effectively with diverse populations.
• Willingness and ability to make sound judgments without on-site supervision.
• Work history, which demonstrates reliability and dependability.
• Provide adequate shift coverage.
• Committed to developing and safekeeping a workplace that values and supports a positive team orientated work environment.
• Support and uphold the mission, beliefs and values of Catholic Community Services and Catholic Housing Services.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.

• Experience in social service is desirable; personal experience and understanding of homeless population may be substituted.
• Experience working with people that are experiencing current homelessness and/or formerly homeless.
• Experience working in a residential setting including permanent, transitional and/or emergency shelter.

Catholic Community Services of Western Washington