Sales & Customer Service Leader

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

• Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales.
• Exceptional customer service skills with a knack for building rapport and trust.
• Proficiency with computer systems and technology.
• A genuine passion for dogs and a belief in the importance of their health and wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

• Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales.
• Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations.
• Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families.
• Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records.
• Accurately handle daily cash transactions and manage the cash drawer.
• Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention.
• Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices.
• Undertake additional tasks and duties as assigned by the Scenter Manager.

• Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.
• Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.
• Merit-based pay increases recognizing your performance and contributions.
• Complimentary Scenthound service membership for your furry friend.

• Unwavering confidence in selling services and products, with a persuasive and customer-centric approach.
• Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships.
• A quick learner who can master our services and products to effectively educate dog parents, speaking passionately about our values and culture.
• Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone.
• A resourceful and independent problem-solver, guided by Scenthound's values and culture.
• Strong attention to detail in all tasks, from managing appointments to handling transactions.
• Superb time-management and organizational skills, ensuring efficient scheduling and operations.
• High level of accountability, holding yourself and others to Scenthound's standards of excellence.

Scenthound Carmel, IN