DIRECTOR OF TECHNOLOGY SERVICES
Oklahoma State University
- Okmulgee, OK
- Permanent
- Full-time
United States0.00 - 0.00, Commensurate with education and experienceM-F 7:30a-4:30p (may vary)GENERAL SUMMARY: Oversee the Technology Services department and supervise daily operations. The department is comprised of approximately 10 employees in the areas of network infrastructure, telecommunications, IT Support/Help Desk, server administration, cyber security, and administrative systems programming.PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Manage departmental budget.
- Provide oversight of existing department personnel, and oversee the hiring of replacement/additional staff.
- Review/approve technology purchases for all departments.
- Develop and maintain annual Technology Plan, which complements OSUIT's Strategic Plan.
- Establish and enforce IT policies, standards, and security measures.
- Determine strategic direction of campus technology. Plan for short- and long-term uses of technology for the campus.
- Ensure users/customers are provided professional, courteous, and timely support and service. Work to increase user satisfaction.
- Evaluate and implement IT procedures and equipment for maximum efficiency and cost containment.
- Evaluate needs and plan budget for replacement and addition of equipment.
- Assess and appropriately market IT to existing and potential external clients.
- Participate in personal and professional growth activities in the educational technology field. Stay abreast of trends and regulations to ensure effectiveness and compliance.
- Ensure that effective cyber security procedures are maintained.
- Identify and eliminate security risks.
- Bachelor's degree in Information Technology or a related discipline from an accredited college or university required; Master's degree preferred.
- Evidences a history of demonstrating ethical and professional behavior.
- Three to five years proven experience in IT management.
- Experience in budget development and analysis.
- Proven ability to lead a progressive IT staff.
- Experience in a variety of software implementations.
- Experience in the management of vendor relationships.
- Ability to think strategically, anticipate upcoming needs and perform long-range planning.
- Experience in developing and maintaining an explicit process for capacity planning.
- Ability to assess IT capabilities and appropriately market services to external clients.
- Sound understanding of computer systems, networks, security, telecommunications, databases, and storage systems.
- Problem analysis and problem resolution skills at both a strategic and functional level.
- Technical skills and experience in Local and Wide Area Networks, Outlook/Exchange and Microsoft Active Directory.
- Demonstrated knowledge of IT principles and concepts of hardware and software, client-server relationships, media services, database/web programming, and cross-platform environments.
- Must be able to effectively lead and contribute in a dynamic, team environment.
- A positive "can-do" attitude along with a professional appearance and demeanor should be modeled at all times.
- Must have a willingness to continually self-initiate learning to remain current in expertise.
- Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external clients, exhibiting high production standards.
- Ability to perform extensive research, analysis and synthesis, determine applicability and then share and resulting recommendations for implementation.
- Ability to define problems, collect data, establish facts, recommend, and implement solutions in a timely fashion.
- Strong organizational skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment.
- Must be flexible, innovative, and self-motivated.
- Advanced verbal and written communication skills.
- Excellent oral and written communication skills, combined with a strong background in supervision, leadership, and execution of organizational initiatives.
- Requires a strong background in leadership, and execution of organizational initiatives.
- Ability to develop and deliver oral presentations and written materials for a variety of audiences and multiple venues.
- Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict.
- Valid Oklahoma driver's license.
- Certifications and continuing education in information technology preferred.
- Ability to work some evenings and weekends.
- Must be able to lift and carry equipment and supplies weighing up to 50 pounds.
- Must be able to bend, stoop, reach and have manual dexterity to efficiently operate a computer keyboard, and vision sufficient to read written communications and computer display screens.
- Travel may be required.
- Primarily a normal office physical environment. Some work in computer rooms where dust and dirt may have accumulated.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.