Care Coordinator / Medical Office Assistant (DaVita IKC) - HYBRID
DaVita
- USA
- $17.50-30.00 per hour
- Permanent
- Full-time
- Full Time M-F schedule. Must be flexible with start and finish.
- Mileage reimbursement
- Comprehensive Benefits Package including Paid Time Off, Healthcare and 401k
- Professional Growth Opportunities / Tuition Reimbursement Options
- Diverse, Community-based and FUN Work Culture
- Fortune World’s Most Admired Companies
- Opportunity to have Direct Patient Interaction and Build Relationships
- Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
- Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
- Communicate directly with patients on a timely basis for all scheduling requirements.
- Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
- Ensure that documents get to appropriate parties in a timely manner, without compromising confidentiality or patient privacy procedures.
- Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
- Act in accordance with the DaVita, Inc. mission and values to deliver high quality care to our patients.
- High school diploma or GED required
- Experience in a medical office or hospital setting a bonus
- At least two (2) years of experience in a professional office environment
- Ability to work with and resolve confidential information and/or issues using discretion and judgment
- Excellent verbal communication skills over the phone
- Proficiency with Microsoft Office/Excel/Outlook
- Patient engagement - PATIENT-FOCUSED role!
- Commitment to service excellence and patient satisfaction
- Excellent verbal and written communication skills
- Service Excellence
- Integrity
- Team
- Continuous Improvement
- Accountability
- Fulfillment
- Fun